Allstate · 20 hours ago
Field Auto Damage Adjuster - Greenville, NC
NC - Greenville
Full-time
Onsite
Entry, Mid Level
$60K/yr - $97K/yr
2+ years expAllstate is a leading insurance company dedicated to protecting families and their belongings. The Field Auto Damage Adjuster role involves inspecting vehicle damage, writing estimates, and guiding customers through the claims process with empathy and clarity.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Support customers through their claim with care, clarity, and empathy
Make the process as simple and stress-free as possible by being a reliable partner from start to finish
Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines
Connect with customers through phone, email, or video to guide them through the claims process
Adjust your communication style based on customer preference and keep them informed every step of the way
Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties
Navigate tough conversations professionally while staying aligned with legal and company standards
Use estimating tools, resources, and training to make accurate decisions in a fast-moving environment
Apply strong critical-thinking skills to resolve issues and move claims forward efficiently
Document your work clearly and accurately in the claims system
Follow policy guidelines to help protect the company and ensure each claim is handled correctly
Qualification
Required
At least 24 months of experience writing auto damage estimates
Proficiency with estimating software such as CCC One, Audatex, or Mitchell
Valid driver's license
Clear written and verbal communication to support and guide customers
Ability to create accurate, thorough, and well-documented estimates
Comfortable using estimating tools, mobile apps, and multiple claims platforms
Able to manage a steady workload, prioritize tasks, and meet deadlines
Uses critical thinking to evaluate damage, resolve issues, and move claims forward
Provides a calm, supportive, and helpful experience during stressful situations
Works confidently in the field with limited supervision while making sound decisions
Benefits
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Allstate Foundation donation match and grant opportunities
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product
Recent News
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