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Cox Enterprises · 1 day ago

VinSolutions Performance Manager

United States

Full-time

Remote

Mid Level

$82K/yr - $124K/yr

4+ years exp

Cox Automotive is a leading company in the automotive industry, and they are seeking a VinSolutions Performance Manager. This role involves building and maintaining relationships with clients, ensuring their needs are met, and driving product utilization to retain clients and increase revenue.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio

Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity

Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving client’s business processes and helps them meet their objectives

Build and develop strong working relationships with clients and all client staff at all levels from within the dealership

May also work with ‘at risk’ clients, using judgment to identify and develop an action plan to turn around and retain the relationship

Follow standard practices and procedures to identify key barriers and core problems with their client’s situations preventing them from meeting business objectives. Applies problem‐solving skills and strategic insight to accomplish client goals

Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives

Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results

Closely monitor system ‘red flags’/emergencies with clients and take immediate action

Improves existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients

Required and responsible for maintaining product knowledge to include new releases or enhancements to the products in their direct area of responsibility

All other duties as assigned

Qualification

Client relationship managementAutomotive industry experienceAccount managementMicrosoft Suite proficiencyProblem-solving skillsCustomer service skillsListening skillsCommunication skillsSelf-starterCollaborative skills

Required

Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field

Preferred

At least 3 years' experience in retail automotive sales, service, or management OR combined with experience working directly with dealerships; preferably in an advisory or account management capacity

Direct experience desking deals in a retail automotive environment

Working knowledge and experience in retail automotive and broad capabilities through software utilization

Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems

Ability to effectively work with all levels at an automotive dealership or dealer group

Ability to communicate in a way that retains audience engagement

Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption

Client focus and strong customer service skills/approach

Persistent and proactive highly motivated self-starter passionate about client satisfaction

Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures

Desire to work in a highly collaborative atmosphere through remote technologies

Ability and eagerness to learn complex technology and basic understanding of web-based systems

Ability to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekends

Benefits

A competitive salary and top-notch bonus/incentive plans.

Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

Comprehensive healthcare benefits, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Professional development and continuing education opportunities.

Access to financial wellness/planning resources.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.