Burnett Specialists Staffing | Recruiting · 2 weeks ago
Customer Service Officer
The Woodlands, TX
Full-time
Hybrid
Senior Level
$55K/yr - $65K/yr
5+ years expBurnett Specialists Staffing | Recruiting is a global marine lubricants organization supporting international vessels. The Customer Service Officer role is critical for ensuring seamless order fulfillment and rapid customer response while coordinating with sales, supply, and logistics teams.
EmploymentRecruitingStaffing Agency
Hiring Manager
Dana Schneider
Responsibilities
Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges
Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements
Manage the full order-to-delivery lifecycle , coordinating with customers, sales teams, global supply, and local delivery agents
Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations
Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments
Maintain strong, long-term customer relationships while monitoring account performance and changes
Support and comply with quality, environmental, and organizational management systems
Understand and manage environmental aspects and potential impacts related to daily operations
Qualification
Required
5-7 years of hands-on order management experience
Proven experience handling full-cycle order fulfillment
Strong communication skills with a proactive, customer-first mindset
Diploma or Degree required
Highly organized, solution-oriented, and able to take initiative
Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field
5-7 years of experience in sales support, supply chain, or customer service
Strong proficiency in Excel and Microsoft Office
Self-motivated, confident, and capable of working independently
Fluent in English (written and spoken)
Preferred
Marine industry experience is a plus but not required
Company
Burnett Specialists Staffing | Recruiting
We are Texas’ largest employee-owned staffing & placement agency set apart by our award-winning and innovative services, outstanding staff tenure, multiple skill specializations, and diversity vendor status.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sue Burnett
President and Founder
Recent News
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2025-10-23
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2025-08-19
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