Humana · 1 week ago
Lead Technical Product Owner - Next Best Action (NBA) Platform
United States
Full-time
Remote
Senior Level, Lead/Staff
$126K/yr - $174K/yr
8+ years expHumana Inc. is committed to putting health first and is seeking a Lead Technical Product Owner for their innovative Next Best Action (NBA) platform. In this role, you will shape the product vision, define the roadmap, and oversee the integration of data and AI-driven solutions to enhance personalized engagement and improve key performance metrics.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Define and drive the NBA platform strategy to deliver data-driven personalization and intelligent engagement for all brands and channels
Develop PRFAQs and technical narratives to align leadership and engineering on long-term goals
Translate business priorities (such as Stars performance, gap closure, and engagement) into actionable technical roadmaps
Prioritize scalability, observability, and interoperability as core product outcomes
Develop and manage detailed product requirements, user stories, and technical specifications to guide engineering teams
Collaborate with architects and engineers to balance scalability, latency, and accuracy of personalization
Translate data science models into deployable, measurable features
Define API contracts, data schemas, and integration patterns adhering to enterprise standards
Ensure smooth integration of NBA decisioning with CDPs, ML scoring models, and omnichannel activation platforms (e.g., AJO, Salesforce)
Lead backlog prioritization, sprint planning, and iterative product development with engineering and data science partners
Partner with Data Science and ML Engineering to operationalize propensity, recommendation, and optimization models
Define how Customer 360 data, contextual events, and profiles generate Next Best Actions, offers, and rewards
Lead the development of experimentation frameworks, validating product decisions through A/B testing and analytics
Establish key success metrics (e.g., engagement uplift, gap closure, reward adoption, member satisfaction) and oversee analytics strategies to optimize NBA outcomes
Collaborate with cross-functional teams (Clinical, Marketing, Stars, Compliance) to ensure the NBA platform supports business objectives and regulatory requirements
Communicate complex technical concepts to senior executives clearly and succinctly
Work with compliance and legal teams to maintain alignment with CMS, HIPAA, and internal policies
Mentor junior product managers and uphold high standards for technical product management
Qualification
Required
At least 8 years of experience in product management or technical program management, including 3+ years as a Technical Product Manager in data, AI/ML, or personalization platforms
Proven record in defining and launching complex technical products end-to-end
Strong understanding of APIs, microservices, and event-driven architectures (Kafka, Pub/Sub)
Hands-on experience collaborating with engineers on scalable backend systems
Excellent analytical skills, with expertise in querying, metric interpretation, and experimentation
Superior written and verbal communication skills, with the ability to craft product narratives and influence senior stakeholders
Preferred
Experience with NBA/NBO systems, AI decisioning, or real-time recommendation platforms
Knowledge of healthcare data models, privacy regulations, and CMS/HIPAA compliance
Familiarity with GenAI and agentic frameworks (such as LangChain, OpenAI APIs, MCP)
Educational background in computer science, engineering, or a related technical field (BS/MS preferred)
MBA or equivalent experience in product strategy or enterprise platform management
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Caleb Gallifant
Chief Operating Officer, CenterWell Home Health
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase