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Virginia Credit Union · 21 hours ago

Senior Telecomm Engineer - Waterford

Midlothian, VA

Full-time

Onsite

Senior Level

Virginia Credit Union is seeking a Senior Telecomm Engineer responsible for monitoring, managing, deploying, and maintaining the enterprise voice infrastructure. The role involves working with PBX/voice systems, providing technical expertise, and ensuring compliance with licensing and support agreements.

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Responsibilities

Proactively look for ways to utilize new or existing technology to create efficiencies for consumers of the phone system resources and peripheral systems

Communicate with IT and outside business units to learn of their future needs and technology roadmaps so architectural decisions and capacity planning (systems and licensing) can be forward thinking

Create and preserve a culture of intentional knowledge transfer through conversation, workshops, and written procedures such as Technology Recovery Plans (TRP), Disaster Recovery (DR) documentation, systems failover documentation, and architectural drawings

Create and/or assist with the creation of formal technology roadmaps for all telecom and related systems. Ensure that the telecom roadmap aligns with other technical roadmaps of the credit union

Independently conduct studies for projects, develop solution proposals, evaluate vendor products and make recommendations for new technologies and/or the expansion of existing technologies

Provide technical expertise to business units for evaluating new systems and processes

Support the enterprise AVAYA voice network and ancillary systems such as voicemail, call accounting, call recording, call back, e911, and auto dialer systems

Perform complex vector implementations and changes

Engineer efficient voice traffic flow for all PBXs, ACDs and remote sites

Investigate cost savings through intelligent call routing

Perform equipment upgrades and installations as requested or required (hardware and software)

Develop and document processes and procedures for installation, disaster recovery, configuration and maintenance of all VACU network and telecom systems/equipment

Ensure all systems are backed up on a regular frequency to an alternate data center

Work to resolve initial and/or escalated work tickets for potential change requests, issues, or outages

Analyze and troubleshoot telecommunications issues to resolve outages in a timely manner and minimize impact to the company and its respective business units

Develop and update business resumption plans and test (annually) for the network and telecommunications systems

Ensure VACU is in compliance with licensing and support agreements

Understand and support VACU’s brand, applying the brand to all work efforts

Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies

Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security

Report all Risk Management Policy violations in accordance with policy

Other duties may be required and assigned by the supervisor

Qualification

AVAYA Aura Communication ManagerAVAYA Call Management SystemSession Border ControllersSIP TrunkingVoIPNetworking ConceptsTroubleshooting skillsInterpersonal skillsOrganizational skillsCritical Thinking

Required

Requires advanced knowledge of the following AVAYA Aura products: AVAYA Aura Communication Manager (PBX), AVAYA Aura Application Enablement Services (AES), AVAYA Aura Experience Portal (AEP), AVAYA Aura Callback Assist (CBA), AVAYA Aura System Manager, AVAYA Aura Session Manager, AVAYA Call Management System (CMS), AVAYA Messaging (IX Messaging), DR and Failover capabilities for all the above systems

Requires advanced knowledge of the following technologies: Session Border Controllers, Session Information Protocol (SIP), SIP Trunking, VeraSmart CDR reporting

Requires general knowledge of the following technologies or concepts: UCaaS and CCaaS solutions, VoIP, SIP, TCP/IP, SNMP, TFTP, SSH, FTP, SFTP, VLAN segmentation, Physical wiring and structured cabling, Systems patching, Device hardening, Security fundamentals and best practices, Mandatory use of unique and complex passwords/passphrases for all accounts

College degree or equivalent work experience in the Telecommunications field

Significant experience required that demonstrates proficiency with the design and configuration of voice and data network equipment

Experience with call center environments

Experience with the technologies listed in the Knowledge section above and professional level proficiency with the following technologies: Avaya Communication Manager, Avaya family of PBX, voice servers, and media gateways, Call routing, Efficient vector design

Good interpersonal skills

Strong troubleshooting and analytical skills are required

Identify and remedy weaknesses in the environment

Strong organizational skills required

Self-motivated

Forward thinking

Critical Thinking

Ability to identify unnecessary complexities and propose simplified solutions

Ability to complete projects on time including the necessary documentation

Ability to communicate effectively with all levels of employees/management

This job requires the ability to sit for long periods of time

This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently