AireSpring · 1 day ago
Sr. Voice Engineer - Telecom
United States
Full-time
Remote
Senior LevelAireSpring is a leading provider of Cloud Communications, Managed Connectivity, and Managed Security. They are seeking a Sr. Voice Engineer to oversee the configuration, deployment, and troubleshooting of UCaaS systems, ensuring alignment with customer requirements and business objectives.
InternetVoIP
Responsibilities
Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms
Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices
Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures
Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues
Establish and monitor key performance metrics for UCaaS service delivery and improve service quality
Coordinate with sales and customer support teams to ensure alignment and customer satisfaction
Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements
Handle other duties as assigned by management
Qualification
Required
Strong understanding of UCaaS technologies, including VoIP, SIP, cloud-based communication systems, and integration with other business systems
Knowledge of network infrastructure, security protocols, and system integration
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills for collaborating with cross-functional teams and clients
Ability to work independently and manage multiple projects in a fast-paced environment
Excellent experience in Alianza Metaswitch CFS, EAS, Phone Provisioning Server, Translations, and Perimeta
Understanding of WAF technology and OrecX call recording
Benefits
Medical Benefits with optional supplemental services through AFLAC
Paid Time-Off Plan
Paid Holidays
401K with employer match
AT&T Discount on personal mobile plan
Company
AireSpring
Award-winning provider of Managed Connectivity and Cloud Communications solutions
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Avi Lonstein
CEO
Roy Pereira
Senior Vice President Information Technology
Recent News
2025-08-21
Company data provided by crunchbase