Red Cedar Consultancy, LLC ยท 9 hours ago
Help Desk Analyst
United States
Full-time
Remote
Entry Level
1+ years expRed Cedar Consultancy, LLC is focused on sustaining and modernizing the customers' Recruiting Information Support System. The Help Desk Analyst will provide Tier 1 technical support to end-users and assist in maintaining the legacy system while supporting the transition to a Salesforce-based CRM.
Cloud InfrastructureInformation TechnologyTraining
Responsibilities
Provide Tier 1 technical support to end-users, logging all incidents in the designated ticketing system and ensuring accurate information is captured
Respond to user inquiries via phone, email, and chat, providing timely and helpful support while adhering to established service level agreements
Troubleshoot basic technical issues related to the customers platform, escalating complex incidents to Tier 2 support or other technical teams as needed
Document troubleshooting steps and solutions in the knowledge base to facilitate faster resolution times and improve the self-service capabilities for end-users
Qualification
Required
Minimum of 1 year of experience serving as a Help Desk Analyst in a regulated and compliant environment
Troubleshooting
Customer Service
Ticketing Systems
Customers Platform Knowledge
Preferred
CompTIA A+ (IAT Level I)
Company
Red Cedar Consultancy, LLC
Red Cedar is an SBA 8(a) and HUBZone certified Small Disadvantaged Business providing IT services in the areas of Cloud, Infrastructure Engineering & Operations, Application Development & Maintenance, Cybersecurity, Data Analytics, Network Engineering and Operations & Training services to U.S.
51-200 employees
H1B Sponsorship
Red Cedar Consultancy, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase