Network Support Engineer Tier 2 jobs in United States
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Continuant · 7 hours ago

Network Support Engineer Tier 2

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$5,500/mo - $7,500/mo
date2+ years exp

Continuant is expanding our Global Managed Services team and we’re looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. The role involves troubleshooting network issues, handling escalated incidents, and maintaining documentation to ensure smooth operations.

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H1B Sponsor Likelynote

Responsibilities

Handle escalated network incidents and service requests from Level-1 support
Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments
Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause
Escalate complex or high-severity issues to Level-3 engineering when required
Maintain accurate ticket updates and documentation in ServiceNow
Support proactive monitoring and alert triage to help prevent customer outages
Update internal knowledge base articles with fixes and troubleshooting steps

Qualification

CCNAITIL FoundationRouting protocolsSwitching technologiesVPN technologiesServiceNowTroubleshooting abilityWork in ticketsCommunication

Required

2–4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment
Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless
Excellent written and verbal communication skills, especially in client-facing updates
Ability to work in a ticket-driven environment with multiple concurrent tasks
Certifications: CCNA (or equivalent experience), ITIL Foundation
Routing: OSPF, EIGRP, basic BGP
Switching: VLANs, STP, trunking, EtherChannel
Security: ACLs, NAT, IPsec VPN, firewall concepts
Platforms: Cisco ISR/ASR, Catalyst, Meraki; Fortinet or other major firewall vendor preferred
Experience with monitoring tools, packet analyzers, and remote CLI access
ServiceNow or similar ITSM platform experience
Ability to work at a desk for 8–10 hours, 5 days per week
Must be legally authorized to work in applicable country of residence

Preferred

CCNP, Fortinet NSE, Meraki, VMware VCP, SD-WAN vendor certifications

Benefits

Career growth supported through certifications, lab access, and learning opportunities
Stable, growing company with a strong engineering culture
Global team, modern tools, and room to advance into Level-3 / Architecture roles

Company

Continuant

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Continuant is a Managed Services Provider & Systems Integrator that offers cloud collaboration solutions, voice systems, and AV.
dateFounded in 1996
location
Fife, Washington, USA
people-size201-500 employees
web-link
https://www.continuant.com/

H1B Sponsorship

Continuant has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Scott Graham
CTO
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Aldo Febro, PhD
Chief information Security & Privacy Officer
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Recent News

thefastmode.com
Continuant Taps Ribbon’s Direct Routing Solutions
2022-03-30
Company data provided by crunchbase