Continuant · 15 hours ago
Network Support Engineer Tier 2
United States
Full-time
Remote
Entry, Mid Level
$5,500/mo - $7,500/mo
2+ years expContinuant is expanding our Global Managed Services team and we’re looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. The role involves troubleshooting network issues, handling escalated incidents, and maintaining documentation to ensure smooth operations.
Telecommunications
Responsibilities
Handle escalated network incidents and service requests from Level-1 support
Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments
Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause
Escalate complex or high-severity issues to Level-3 engineering when required
Maintain accurate ticket updates and documentation in ServiceNow
Support proactive monitoring and alert triage to help prevent customer outages
Update internal knowledge base articles with fixes and troubleshooting steps
Qualification
Required
2–4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment
Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless
Excellent written and verbal communication skills, especially in client-facing updates
Ability to work in a ticket-driven environment with multiple concurrent tasks
Certifications: CCNA (or equivalent experience), ITIL Foundation
Routing: OSPF, EIGRP, basic BGP
Switching: VLANs, STP, trunking, EtherChannel
Security: ACLs, NAT, IPsec VPN, firewall concepts
Platforms: Cisco ISR/ASR, Catalyst, Meraki; Fortinet or other major firewall vendor preferred
Experience with monitoring tools, packet analyzers, and remote CLI access
ServiceNow or similar ITSM platform experience
Ability to work at a desk for 8–10 hours, 5 days per week
Must be legally authorized to work in applicable country of residence
Preferred
CCNP, Fortinet NSE, Meraki, VMware VCP, SD-WAN vendor certifications
Benefits
Career growth supported through certifications, lab access, and learning opportunities
Stable, growing company with a strong engineering culture
Global team, modern tools, and room to advance into Level-3 / Architecture roles
Company
Continuant
Continuant is a Managed Services Provider & Systems Integrator that offers cloud collaboration solutions, voice systems, and AV.
201-500 employees
H1B Sponsorship
Continuant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Growth StageLeadership Team
Scott Graham
CTO
Aldo Febro, PhD
Chief information Security & Privacy Officer
Recent News
thefastmode.com
2022-03-30
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