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Cape · 2 hours ago

Solutions Architect

Washington, DC

Full-time

Onsite

Mid, Senior Level

5+ years exp

Cape is a privacy-centric cellular service provider founded by experts in privacy and national security. The Solutions Architect will lead engagements with federal customers, understanding their privacy challenges and ensuring the deployment of technology that aligns with their needs.

Telecommunications

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology

Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above

Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives

Responsible for leading product rollout and integration at customer locations, ensuring alignment between product development and operational requirements. Must serve as the on-site technical implementation point of contact, capable of independently adapting and deploying solutions, and effectively coordinating cross-functional teams to support customer objectives

In this role, you will need to demonstrate a high degree of interdependence. This means you'll be empowered to make decisions and lead initiatives, but you will also know when to leverage the expertise of our engineering and product teams to ensure successful execution. We want someone who understands the difference between a good idea and a great one worth pursuing. The right person will have the judgment to know when to bet big on a concept and when to walk away, conserving resources and effort for what truly matters

Qualification

Networking fundamentalsTechnical solutions developmentCustomer engagementCyber operations experienceProject management experienceAdaptiveIntrospectiveExceptional communication skillsTeam collaboration

Required

A love for building things that matter

Bachelor's degree in Computer Science or related field, or equivalent hands-on experience, including the ability to quickly develop and tailor scripts or technical solutions to meet customer deployment needs

Demonstrable understanding of networking fundamentals (IP addressing/subnetting, NAT, routing, switching, core network functions) and familiarity with network troubleshooting and diagnostic tools (e.g., Wireshark)

Exceptional written and verbal communication skills

Adaptive and introspective; willing to learn, guide, lead and follow

Active U.S. TS/SCI clearance

Willingness to travel up to 75%

Must be based in DC. Relocation assistance available

Preferred

Experience in cyber operations or telecommunications

Five years of experience working in customer-facing roles (account strategist, customer success, or related discipline), or equivalent government experience

Concrete examples of times you effectively cut through bureaucratic obstacles to achieve results

Domain experience with privacy, security, telco, or related fields

Experience in enterprise customer success, especially at early stage companies

Program and/or Project management experience in a post sales or implementation environment