First Bank & Trust · 1 day ago
Universal Banking Officer
First Bank & Trust is dedicated to providing exceptional banking services, and they are seeking a Universal Banking Officer to develop and maintain client relationships while managing client needs. The role involves growing deposit and loan accounts, educating clients on banking products, and ensuring compliance with policies and procedures.
BankingFinancial Services
Responsibilities
Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of FBT’s culture and commitment to the communities we serve
Enthusiastically develop, maintain and growing new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in this responsibility
Perform general teller functions; including processing deposits, withdrawals, payments and negotiable items. Maintain a balanced cash drawer each day. Remain risk aware recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s)
Anticipate needs and advise clients on solutions that personally benefit them
Be an expert and educate clients in the bank’s suite of products, services, and processes that meet both client and community needs
Proactively seek direction from the Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both inside and outside of the Retail business line to meet client needs
Seek and sustain community involvement
Follow Loan Policy and Guidelines, when originating, underwriting, and closing consumer and business loans
Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines
Act in accordance with FBT policies and procedures as set forth in the employee handbook
Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor
Qualification
Required
Bachelor's degree plus a minimum of two years of related experience or the equivalent
Strong communication skills through excellent verbal and written correspondence
Effective listening and responsiveness
Personable and empathetic to others
Collaborative and a solutions driven problem solver
Preferred
General understanding and aptitude for sales
Company
First Bank & Trust
First Bank & Trust is a banking firm that offers banking, wealth management, and financial services in Massachusetts.