Assurant · 3 days ago
Unit Manager II
United States
Full-time
Remote
Entry, Mid Level
$49K/yr - $81K/yr
2+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking a Unit Manager II to plan, organize, lead, and coordinate the day-to-day activities of non-exempt associates involved in hazard processing.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Participates in the development of short/long term goals and plans for work group. Solicits guidance from manager on best course of action for issues identified in work group
Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent risks
Communicates appropriately departmental performance
Insures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities
Consistently enforces all corporate/operational/departmental policies and values
Provide coaching and direction to all associates within department that promote continued improvement in performance
Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks
Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences
Promote team development and cohesive participation to achieve department/operational objectives within assigned areas
Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models
Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group
Resolve personnel issues in an appropriate manner and supporting HR policies
Recruit best possible candidates with skills and experience needed to support departmental functions
Leverage high performing associates to support critical roles within work group
Align staff resources and skills to support functions in department
Provide appropriate incentives and rewards that promote excellence and achievement
Solicit feedback from appropriate resources for continued improvement in self-development/learning
Participate in client meetings/updates and provide all necessary information within the timeline agreed upon
Able to maintain service levels for specific functions within span of control
Continually challenge staff to improve/increase skills and operational knowledge
Ensures that controls exist to monitor changes in processes designed to address issues and highlight progress
Promote team development and cohesive participation to achieve. department/operational objectives that are within work groups
Solicits and/or aids work groups outside of span of control without jeopardizing service levels to assigned department
Qualification
Required
Level of knowledge ordinarily acquired through completion of an Associate's degree or equivalent work experience is required
Good verbal and written communications skills, analytical skills
An understanding of human resource policies and procedures
Basic workflow management tools
Well-developed interpersonal skills promoting team participation with assigned staff
Motivational methods to improve and develop assigned staff
Ability to engage co-workers and peers in cross-functional teams
Multi-task and perform multiple goals/objectives
Preferred
Two + years of supervisory experience preferred
Experience in mortgage servicing, customer service, retail banking or hazard insurance processing is desirable
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
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