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Benecon · 2 days ago

CRM Support Specialist

Lititz,PA,US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Benecon is seeking a CRM Support Specialist responsible for the day-to-day administration and management of internal users’ Salesforce/CRM experience. The role involves collaborating with the CRM Data Analyst and assisting the Senior Director of Data Analytics with special projects, providing technical support, and training staff on CRM systems.

FinanceFinancial ServicesHealth CareInsurance

Responsibilities

Responsible for Salesforce and/or other company CRM systems administration, development, and maintenance

Provide technical support for the company’s CRM

Responsible for keeping systems current by data scrubbing and data entry

Manage special projects as assigned

Design and present training sessions to internal Benecon/ConnectCare3 staff as well as external system users

Propose and implement new operational procedures, policies, and best practices aimed at improving effectiveness

Analyze operational departments’ duties and workflows

Qualification

Salesforce administrationSalesforce Administrator certificationMS Office proficiencyCross-functional project experienceCommunication skillsAttention to detailOrganizational skillsProblem solving skills

Required

A Bachelor's degree is required preferably in business

Salesforce Administrator certification required within 1 year of hire

1-3 years' experience working on cross-functional projects and initiatives

Excellent communication skills in both verbal and written format required

Strong proficiency with MS Office and other software programs, web-based programs, etc. required

Ability to learn and apply new technology and software required

Requires the ability to maintain strict adherence to confidentiality standards

Requires the ability to work on multiple projects and successfully shift priorities as needed

Requires excellent attention to detail

A professional demeanor and ability to excel in a team-oriented environment required

Ability to work independently on assigned tasks required

Must possess strong organizational skills and be detail oriented

Requires advanced problem solving and reasoning skills

Preferred

Salesforce administration experience preferred

Company

Benecon

Benecon provides self-funded medical benefit programs for public and private sector employers, offering a full suite of actuarial, compliance, finance and producer services to thousands of public and private sector employers and hundreds of thousands of employees across the United States.

Founded in 1987

Lititz, Pennsylvania, USA

201-500 employees