Incident IQ · 1 day ago
Implementation Specialist
Atlanta Metro
Full-time
Hybrid
Entry, Mid Level
1+ years expAtlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. The Implementation Specialist works directly with K-12 School District clients to deliver tailored solutions, manage expectations, and oversee project management activities related to the implementation of cloud software and services.
Asset ManagementEducationEnterprise SoftwareFacility ManagementIT ManagementSoftware
Responsibilities
Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale to go-live
Serve as a primary point of contact between clients and the support team during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated issues
Communicate directly with the client to manage expectations, scope changes, and monitor client contributions to the project
Maintain documentation and record project status updates using internal tools to track progress against milestones and identify any items holding up further implementation
Provide assistance with implementation tasks including installation, configuration to meet client preferences, training, and support for the initial implementation period
Manage multiple/simultaneous implementation projects
Recognize opportunities for process improvement and provide input for proper implementation
May participate in special projects or other duties as assigned
Qualification
Required
Bachelor's Degree or global equivalent in a related discipline
1 to 3 years of related professional customer experience; prefer SaaS Customer Success
Basic planning/organizational skills and techniques
Basic analysis and problem solving skills
Excellent verbal and written communication skills including both inbound and outbound phone calls and general proficiency in business writing
Ability to communicate and develop relationships with all levels of the organization
Resourceful, flexible, adaptable and ability to work well with limited direction and oversight
Professional and confident presence with a consultative, customer-focused attitude
Strong sense of ownership and the ability to manage multiple independent projects simultaneously
Proven professional experience with both client/server and cloud based (SaaS) applications and services
Possess strong technical aptitude and experience working with enterprise-class business software solutions
Excellent computer skills including proficiency with Microsoft Office applications, SaaS applications, and webinar or conference/meeting applications
Proven professional experience with project management, including scheduling of tasks and management of small to mid-sized projects
Benefits
Medical
Dental
Vision
Life insurance
401k match
Paid-time off (PTO)
Company
Incident IQ
Incident IQ transforms the way school districts provide and manage services, including ITSM, ITAM and myriad digital workflows for K-12.
201-500 employees
H1B Sponsorship
Incident IQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Cove Hill PartnersJMI Equity
2024-02-08Private Equity
2021-08-26Private Equity
Leadership Team
Robert Todd Collins
Chief Executive Officer
J
Jason Martin
CTO
Recent News
2025-04-02
GlobeNewswire News Room
2025-01-06
Company data provided by crunchbase