IT Technician II jobs in United States
cer-icon
Apply on Employer Site
company-logo

GOAT Group · 17 hours ago

IT Technician II

positionTeterboro, New Jersey, United States
timeFull-time
remoteOnsite
seniorityMid Level

GOAT Group is a leading platform for authentic sneakers, apparel, and accessories, operating multiple brands globally. The IT Technician II position is responsible for providing advanced end-user support, mentoring junior technicians, and supporting technology operations across various locations.

ApparelConsumer GoodsE-CommerceFashionMarketplaceShoes
check
H1B Sponsor Likelynote

Responsibilities

Provide Level 2 support for software, hardware, AV, identity management, networking, access requests, and device management
Act as an escalation path for complex or unresolved issues beyond Level I scope
Support warehouse, retail, and corporate technology systems, including environmental and network infrastructure
Assist with onboarding and offboarding employees across multiple locations
Provide technical support for special projects such as network installations, SaaS rollouts, and device management upgrades
Support technology operations across multiple sites, including corporate offices, warehouses, retail locations, and remote teams
Maintain awareness of location-specific technology needs, constraints, and timelines
Travel domestically and internationally as required to support projects and operational needs
Evaluate, recommend, and approve software and SaaS license requests in alignment with IT standards, security requirements, and budget guidelines
Manage license allocation, renewals, and access provisioning to ensure cost efficiency and compliance
Initiate and approve IT procurement requisitions for hardware, software, peripherals, and services within assigned approval limits
Partner with IT leadership, Finance, and Procurement to forecast licensing needs and support vendor evaluations
Ensure all procurement and licensing decisions adhere to IT policy, security standards, and audit requirements
Create, maintain, and improve IT documentation for both technicians and end users
Take ownership of defined reporting and analytics to communicate trends, risks, and performance to stakeholders
Monitor and maintain IT inventory critical to day-to-day operations and ongoing projects
Mentor and train Level I technicians, including documentation and process development
Collaborate closely with HelpDesk, SysOPS, and ServiceDesk teams on cross-functional initiatives
Support the Senior Manager, ITSM on critical projects, recurring issues, and operational improvements
Serve as a backup for Level I technicians during PTO, high-volume periods, or special projects

Qualification

FreshServiceOktaSaaS licensingAV solutionsIT procurementCustomer serviceMultitaskingCommunication skillsAttention to detail

Required

Experience working in an enterprise IT environment
Experience supporting multiple locations or business units
Experience with FreshService or other ITSM ticketing systems (required)
Experience with Okta or other identity providers (required)
Experience supporting executive-level employees
Ability to multitask, prioritize, and work independently or collaboratively
Strong written and verbal communication skills
Proven commitment to exceptional customer service
High attention to detail and flexibility with shifting deadlines
Ability to lift heavy objects and support physical installations
Flexibility to work evenings, weekends, and outside normal business hours as needed
Participation in on-call rotations for critical issues
Ability to travel internationally when required

Preferred

Experience with complex or custom AV solutions (preferred)
Strong understanding of SaaS licensing models and IT procurement processes (preferred)

Company

GOAT Group

twittertwittertwitter
Glassdoor3.6
company-logo
Goat Group is a marketplace for authentic sneakers, apparel, and accessories.
dateFounded in 2011
location
Culver City, California, USA
people-size1001-5000 employees
web-link
https://www.goatgroup.com

H1B Sponsorship

GOAT Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (13)
2022 (11)
2021 (9)
2020 (6)

Funding

Current Stage
Late Stage
Total Funding
$492.6M
Key Investors
Park West Asset ManagementGroupe ArtémisD1 Capital Partners
2022-04-15Series Unknown
2021-06-24Series F· $195M
2021-01-19Corporate Round

Leadership Team

leader-logo
Eddy Lu
Co-founder and CEO
linkedin
leader-logo
Yunah Lee
COO
linkedin

Recent News

PR Newswire
GOAT and Flight Club Merge to Become the World's Largest Sneaker Marketplace, Index Ventures leads $60 million in funding to fuel growth of GOAT and Flight Club as a combined company
2025-12-15
yicaiglobal.com
GOAT, DeLonghi, 38 Other Multinationals Ink Deals to Set Up Regional HQs, R&D Hubs in Shanghai
2025-03-21
Crunchbase News
Comfy Footwear Is Cool — And Fundable, Too
2023-08-11
Company data provided by crunchbase