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City of Milaca · 3 days ago

Customer Service / Utility Billing Technician

Milaca, MN

Full-time

Onsite

Mid Level

$19.50/hr - $21.31/hr

3+ years exp

City of Milaca is seeking a Customer Service / Utility Billing Technician to perform a variety of cashiering, administrative, utility billing, and customer service responsibilities. The role involves significant public interaction, ensuring customer service excellence, and managing utility customer records and payments.

Government Administration

Responsibilities

Performs a variety of cashiering, administrative, utility billing, and customer service responsibilities

First point of contact for the public and utility customers

Responsible for ensuring a safe and welcoming environment for staff and guests

Involves significant contact with the public answering questions, responding to calls, and assisting walk-in customers

Responsible for customer service excellence, accurately prepare utility customer records, create new utility accounts, process monthly utility statements and e-statements, printing and mailing utility bills, and collecting and posting payments for utility bills

Strong organizational and time management skills along with attention to detail

This position requires professional communication with coworkers, the public, vendors, and external agencies by phone, email, and in person

Ideal candidates are skilled in creating excel spreadsheets, composing reports and documents, and proficient with office equipment including multi-line phone systems and Microsoft Office

Qualification

Customer ServiceUtility BillingMicrosoft ExcelMicrosoft WordProfessional CommunicationCivic Systems KnowledgeOrganizational SkillsTime ManagementAttention to Detail

Required

High School degree or equivalent is required

Three years of customer service, bookkeeping, or related field

Three or more years of administrative support and office operations in municipal government operations, with experience in Customer Service and utility billing preferred

Microsoft applications including Word, Excel