MissionStaff · 1 week ago
Conversational Designer III
Allentown, PA
Full-time
Hybrid
Senior Level
5+ years expMissionStaff connects top talent in various sectors with companies of all sizes, offering flexible staffing solutions. They are seeking a Senior Conversational Designer III to create intuitive digital and voice experiences that enhance customer engagement through conversational interfaces like chatbots and IVR systems.
ConsultingProfessional ServicesRecruitingStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Join a pioneering energy company as a Senior Conversational Designer III and be instrumental in shaping intuitive, human-centered digital and voice experiences that transform customer engagement
This pivotal role combines creative design with technical expertise to craft conversational interfaces, including chatbots, IVR systems, and voice-enabled solutions
Collaborate across teams to develop scalable, emotionally intelligent interactions that elevate the customer journey and support the company’s digital transformation
If you’re passionate about designing engaging, innovative, and effective conversational experiences in a fast-paced environment, this opportunity offers a unique chance to make a significant impact in the utility industry
Qualification
Required
5+ years of experience in conversational design, UX writing, or voice UI design
Proven portfolio of chatbot, IVR, or voice-based experience demonstrating measurable impact
Strong understanding of AI technologies and their role in conversational interfaces
Proficiency in design tools such as Figma, Voiceflow, Lucidchart, and Miro
Excellent written and verbal communication skills
Ability to work collaboratively in cross-functional teams, manage ambiguity, and iterate quickly
Creative and strategic thinking to tackle complex design challenges
Preferred
Experience within utility, finance, insurance, or healthcare industries
Familiarity with analytics platforms like Google Analytics, Power BI, or chatbot dashboards
Knowledge of user research methodologies and usability testing
Experience working in agile or SAFe environments
Bachelor's or advanced degree in Design, Human-Computer Interaction, Computer Science, or related fields
Expertise in designing multimodal experiences that incorporate text, tone, visual prompts, and voice
Company
MissionStaff
MissionStaff® specializes in delivering top-tier talent in Technology, Creative, and Marketing, as well as the Business Services that support these teams.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brett Pinto
Founder and CEO
Company data provided by crunchbase