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ModSquad · 1 week ago

Gaming Support - T2 Ticket CS (Thai Language)

United States

Full-time

Remote

Mid Level

ModSquad is a global leader in Customer Experience Services, and they are seeking a Gaming Support agent fluent in Thai. The role involves providing Tier 2 support for various games, including documenting bugs and performing in-game testing, all while ensuring exceptional customer service through platforms like Zendesk and Slack.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

Responsibilities

Provide Tier 2, ticket-only support for multiple games and services

Attend client meetings

Document bugs in issue-tracking software

Perform in-game testing

Qualification

Zendesk experienceT2 CS experienceThai primary speakerFluent EnglishCustomer supportIndependent research skillsCommunication via SlackProblem-solving abilityAttention to detailFast-paced environment

Required

Primary Thai speaker

Fluent English proficiency

Highly skilled in customer support

Ability to closely review and accurately interpret all customer-provided information

Strong expectation to stay current with frequently changing information

Fast-paced environment requiring initiative, independent research skills, and strong problem-solving ability

Exceptional attention to grammar, punctuation, and spelling

Preferred

T2 CS experience

Zendesk and Slack experience

Company

ModSquad

Glassdoor3.6

ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.

Founded in 2007

Sacramento, California, USA

10001+ employees

http://modsquad.com/

Funding

Current Stage

Late Stage

Leadership Team

Amy Pritchard

CEO

David Wohlwend

Senior Vice President of Finance and Accounting

Company data provided by crunchbase