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Ingram Content Group · 12 hours ago

Receptionist

La Vergne, TN

Full-time

Onsite

Entry Level

$17.99/hr - $21.77/hr

2+ years exp

Ingram Content Group (ICG) is hiring a Receptionist to support their Lightning Source in La Vergne, TN. The Receptionist will maintain knowledge of company policies and procedures, greet visitors, handle phone calls, and ensure customer inquiries are resolved efficiently and accurately.

ContentNewsPublishing

Responsibilities

Maintains current knowledge of new policies, procedures, as well as company personnel and happenings by understanding and effectively utilizing the intranet to direct calls

Diagnoses, discerns and resolves customer issues with minimal supervision

Maintains elevated level of professionalism and courteousness in both physical appearance and demeanor

Processes all administrative work as directed by the supervisor

Serves as point of contact for customers reporting errors, tracking, orders, and checking the status of orders placed

Makes appropriate decisions when submitting credit adjustments and works to resolve discrepancies

Adheres to published work schedule

Scheduling flexibility as needed to support on-site happenings at the facility front desks as needed

This list is not exhaustive

Qualification

Customer Service ExperienceReceptionist ExperienceCustomer Care CertificationBasic Computer SkillsMulti-tasking

Required

High School diploma or GED

2 years of contact center/customer service experience

1 year of experience in a receptionist or similar role

Successful completion of all Customer Care Specialist's certification training after hire

Preferred

Basic Computer and Typing Skills

Proven ability to multi-task well

Benefits

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.

10 vacation days & 10 sick days accrued annually and 3 personal days

401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more

Wellness program with access to onsite gym and basketball court for associates

Encouraged continued education with our tuition reimbursement program

Financial and in-kind opportunities to engage with non-profits in your community

Company match program for United Way donations

Volunteer opportunities and in-kind drives for non-profits throughout the year

Take breaks or brainstorm in our game room with ping pong & foosball

Casual Dress Code