BestMed | Urgent Care | Primary Care ยท 3 days ago
Client Services Referral Coordinator
San Antonio, TX, USA
Full-time
Onsite
Entry Level
1+ years expBestMed is a healthcare provider specializing in urgent and primary care, and they are seeking a Client Services Referral Coordinator. The primary role involves effective communication and superior service on work referrals, ensuring accuracy and timeliness in scheduling and obtaining approvals for referrals.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Calls Designated Employer Representative (DER) and provides referral status information on work related injuries/illnesses for the assigned clinics
Provides DER and patients the following appointment information
Relates any needed information example: needing x-rays, MRI or CT films
Coordinates Referrals
Contacts adjusters to obtain claim number, policy or insurance information and network information
Obtains authorization from adjusters, employers or third party schedulers
Searches the Network website for list of providers for referrals
Schedules referrals for all specialist
Communicates information between specialist, insurance adjuster, patient, doctors and employers
Obtains and releases medical information according to HIPPA guidelines
Works on referrals for the assigned clinics
Communicates effectively with physicians at assigned clinics
Communicates issues regarding referrals to CSM or DO a timely manner
Scans any medical records provided into patient detail
Keeps the Business Development and Marketing Department updated of all Insurance or specialist contacts
Follows up on all pending referrals daily
Communicates with both the employer and patient for any delays of the referral
Notifies the CSM or DO of any complicated cases needing assistance
Documents specific notes on patients visit notes
Documents all incoming or outgoing information in visit notes
Must be punctual and reliable in attendance
Qualification
Required
High school diploma or GED required
Graduation from an accredited vocational training program relevant to the position (Ex: Medical Office Specialist, Medical or Office Administrative Assistant, Associates Degree in Medical Administration) OR minimum of 1 year experience relevant to the position
Company
BestMed | Urgent Care | Primary Care
Founded in 2008, BestMed formerly known as Nova Health, is a leading provider of Urgent Care and Primary Care services in the Western United States.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase