Highgate · 1 week ago
Catering Sales Manager
New Orleans, LA
Full-time
Onsite
Mid Level
4+ years expHighgate is a leading real estate investment and hospitality management company with a diverse portfolio of hotels. The Catering Sales Manager is responsible for soliciting new catering accounts and maintaining relationships with existing clients to achieve revenue goals while ensuring customer satisfaction.
Hospitality
Responsibilities
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Prepare and submit required reports in a timely manner
Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence
Know meeting room setups and capabilities
Know sleeping room configurations and types
Respond to Catering inquires immediately
Use the Partnership Agreement to meet client needs
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering
Interact with outside planners, vendors for event setup
Maintain pricing integrity and propose upscale menus for clients
Manage existing accounts and follow up with client re-solicitation to capture future business
Work with other F&B managers and keep them informed of F&B issues as they arise
Manage the function diary and adjust space in order to ensure maximum potential revenue
Be visible on the floor and assist staff as needed during functions
Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
Plan and execute holiday and special events in conjunction with the Director of Catering
Use feedback from client evaluations to improve service and quality
Participate in required M.O.D. program as scheduled
Qualification
Required
At least 4 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 2 years of related experience
Must be proficient in Windows, Company approved spreadsheets and word processing
Flexible and long hours sometimes required
Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management
Preferred
Proficiency in Delphi preferred
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase