Apply on Employer Site

Bloomerang · 11 hours ago

Customer Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $22/hr

Bloomerang is a company that champions the power and potential of nonprofits, providing a giving platform and stellar support to help them thrive. The Customer Support Specialist will be responsible for delivering excellent customer service and support to Bloomerang’s customers through various communication channels.

CRMNon ProfitSoftware

Work & Life Balance

No H1B

Responsibilities

Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues

Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication

Carry your own weight in ticket volume (approximately 25 interactions per day)

Assist our wonderful customers with the Bloomerang software

Ensure proper software utilization by each of our customers

Conduct new customer implementations and training

Develop and delivering training webinars to both our customers and internal employees

Write and create help documents and videos. Don’t worry, we’ll show you how

Assist with general software quality assurance and testing

Provide software design and functionality feedback to our Product Development team

Qualification

Customer serviceProblem solvingSoftware troubleshootingWritten communicationVerbal communication

Required

Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies

Problem tracking skills to determine trends or patterns to client system problems

A background in providing top-notch customer service

Superb written and verbal communication

The ability to solve problems quickly

Keen troubleshooting ability, and general comfort with computers and software technology

Benefits

Health + WellnessYou’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time OffYou'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.

401kYou'll receive a 401k match to help invest in your future.

EquipmentEverything you need to be successful, shipped right to your door.

Company

Bloomerang

Glassdoor4.0

Bloomerang is the Giving Platform built for purpose, trusted by 24,000+ nonprofits to raise more funds, retain more supporters, and create lasting change.

Founded in 2012