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First Commonwealth Federal Credit Union · 1 day ago

Manager of Office Operations & Facilities

Allentown, PA

Full-time

Onsite

Mid, Senior Level

First Commonwealth Federal Credit Union is a financial partner dedicated to helping members thrive through personalized solutions and innovative tools. The Manager of Office Operations & Facilities will oversee the facilities and property management, ensuring a safe and efficient environment for staff and members while managing vendor relationships and supporting operational effectiveness.

BankingFinanceFinancial ServicesImpact InvestingLending

Diversity & Inclusion

Responsibilities

Overseeing credit union facilities, office operations, and physical security across all locations to ensure a safe, compliant, and efficient environment for employees and members

Manage day-to-day facilities operations, vendor relationships, including the coordination with NAI Summit, and supports risk management, business continuity, and operational effectiveness through sound judgment, cost control, and proactive maintenance

Ensure all leased and owned properties are maintained in a safe, efficient, and cost-effective manner

Coordinate landlord and tenant obligations, including CAM reviews, lease compliance, and facilities-related logistics

Partner with branch leadership and internal stakeholders to address facilities needs and operational priorities

Ensure all facilities are fully operational, including utilities, HVAC, electrical, plumbing, and building systems

Develop and maintain preventive maintenance schedules and service standards

Identify facility repair, maintenance, and renovation needs and coordinate work with vendors and contractors

Manage and oversee third-party vendors, including cleaning, landscaping, snow removal, waste management, maintenance, and repair services

Review invoices, manage contracts, monitor service levels, and ensure vendor accountability

Prepare facilities for seasonal and weather-related conditions to minimize operational disruption

Provide coordination and support for facilities-related events, moves, and set-up/breakdown activities

Oversee physical security operations and vendor relationships, including alarms, access control, cameras, and related systems

Serve as the primary facilities and physical security liaison to Risk Management

Conduct routine inspections of interior and exterior spaces to identify safety, security, and compliance issues

Coordinate safety and security training for staff, as appropriate

Support business continuity, emergency response planning, and incident investigations involving facilities or physical security

Assist with insurance renewals and claims related to facilities, safety, or security matters

Prepare reports related to facilities, maintenance, and physical security for management and Risk Committee review

Develop, manage, and monitor the facilities and office operations budget

Forecast capital repairs and facilities-related expenditures and track spending against budget

Maintain facilities-related policies, procedures, and documentation, identifying opportunities for efficiency and improvement

Manage purchasing and inventory related to office operations and facilities

Supervise assigned staff and coordinate workload, training, and performance management as applicable

Support branch refreshes, minor renovations, relocations, and facilities-related projects as needed

Qualification

Facilities ManagementVendor ManagementBuilding Systems KnowledgeSafetySecurity ComplianceBudget ManagementMicrosoft OfficeOrganizational SkillsNegotiation SkillsProblem-Solving SkillsCommunication Skills

Required

Associate's or Bachelor's degree in a related discipline

Working knowledge of building systems, facilities operations, and general maintenance practices

Knowledge of safety, security, and regulatory requirements applicable to facilities (OSHA, ADA, fire and building codes)

Understanding of physical security systems and vendor management

Proficiency with Microsoft Office and facilities-related systems or tools

Strong organizational, prioritization, and time-management skills

Ability to manage multiple issues across locations with sound judgment and composure

Strong vendor management, negotiation, and problem-solving skills

Ability to communicate technical issues clearly to non-technical audiences

Financial acumen sufficient to manage budgets, review invoices, and explain variances

Collaborative approach with branch leadership, Risk, Compliance, and Operations teams

Ability to respond effectively to urgent or after-hours facilities or security issues as needed

Preferred

Bachelor's degree in Facilities Management, Construction Management, Engineering, Business, Operations, or a related field OR an equivalent combination of education and progressively responsible work experience in facilities management, property management, office operations, or a related discipline

Experience in financial services or a credit union environment

Supervisory or lead experience

Facilities, safety, or project management coursework or certifications