Collabera · 10 hours ago
Technical Support Specialist
Chandler, AZ
Contract
Onsite
Entry Level
$18/hr - $20/hr
1+ years expCollabera is a global leader in talent solutions, and they are seeking an IT Service Desk Analyst to join their client’s Global Service Desk team. This role involves providing first-line support to internal employees, troubleshooting basic IT issues, and ensuring exceptional client care while collaborating with global teams.
ConsultingInformation ServicesInformation Technology
Hiring Manager
Dharamveer singh Kushwah
Responsibilities
Provide first-line support for internal employees via phone and chat channels
Troubleshoot basic MS applications and proprietary systems
Handle up to 2 simultaneous chat support requests, ensuring high-quality service
Log, categorize, and document tickets accurately for escalation when necessary
Collaborate with regional and global partners to resolve issues effectively
Consistently meet service desk performance targets and client care metrics
Participate in training and leverage peer/SME support to expand technical knowledge
Qualification
Required
1-3 years of experience in IT Service Desk, Help Desk, or similar support role
Excellent client care and customer service skills with strong written/verbal communication
Strong organizational skills and ability to prioritize tasks in a fast-paced environment
Proven ability to multitask, managing multiple chats/calls simultaneously
Experience with Hardware: Windows 10/11
Experience with Software: MS Office Suite, Office 365, SharePoint, Skype
Experience with Network Tools: Citrix, VPN, Cisco AnyConnect
Preferred
Experience with ITSM tools: Remedy
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Hours of paid vacation time
Weeks of paid parental leave
Paid holidays annually - as applicable.
Company
Collabera
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies.
10001+ employees
H1B Sponsorship
Collabera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (93)
2023 (120)
2022 (186)
2021 (180)
2020 (146)
Funding
Current Stage
Late StageTotal Funding
$30M2006-05-04Series Unknown· $30M
Leadership Team
Lalit Sharma
CFO
Michael H. Abraham
Chief Financial Officer
Recent News
2024-04-09
2023-01-20
2022-04-19
Company data provided by crunchbase