Hewlett Packard Enterprise · 1 day ago
HPE Networking Critical Account Manager
United States
Full-time
Remote
Senior Level
$93K/yr - $214K/yr
5+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Critical Account Manager will lead technical and business collaboration efforts for ensuring customer satisfaction and business continuity for HPE Networking's most critical accounts, driving issue resolution and maintaining a customer-for-life culture.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Must be able to develop a customer satisfaction plan and influence others to deliver to agreed timelines and objectives of that plan
Lead all collaboration and communication efforts for a critical customer issue and manage for on-going progress
Will provide frequent and highly succinct and technically accurate communications on progress to customers and all levels of executive leadership
Will be able to adapt to ever changing challenges and use creative thinking and versatility to still ensure a win-win outcome
Qualification
Required
5+ Years of customer facing service, engineering support or related delivery roles
Experience in Service/Technical Escalation Management a plus
Program/Project Management of critical issues in a cross-functional and highly charged and technical environment
Understanding of various data networking protocols
Good breadth of understanding of networking products, solutions and use cases
Excellent ability to engage with various technical teams (R&D, Field, Partner, 3rd Party etc.,) and facilitate technical analysis and resolution
Must be able to ensure acceptable and continual progress by influencing, negotiating, communicating, and delegating during technical/business collaboration when necessary
Must support and promote a whatever-it-takes, customer-first culture during issue resolution
Must have outstanding communication skills both verbal and written that will be used in dealing directly with key customers and all levels of executive staff
Ability to work in a highly charged, fast paced and challenging environment and still maintain an effective balance of customer advocacy with HPE Networking's business goals
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
bloomberglaw.com
2026-01-14
Company data provided by crunchbase