SurveyMonkey · 12 hours ago
Senior Service Delivery Manager II - Jira & Automation
Portland, OR
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $190K/yr
8+ years expSurveyMonkey is the world’s most popular platform for surveys and forms, built for business. They are seeking a Senior Service Delivery Manager to drive and evolve their Jira ecosystem, ensuring it supports scalable product development and high-quality execution.
Content MarketingMarket ResearchSoftware
Responsibilities
Manage Jira (Cloud) as a product operations platform, including governance, architecture, and long-term roadmap
Administer Jira (Cloud), including projects, workflows, issue types, custom fields, permissions, and schemes
Establish and maintain governance standards and best practices across teams
Partner with stakeholders to translate operational and product needs into Jira solutions
Support teams using Agile, Scrum, Kanban, and hybrid project management methodologies
Configure Jira to support project planning, execution, and delivery across multiple methodologies
Enable product discovery and prioritization workflows using Jira Product Discovery, including ideas, insights, scoring, and roadmapping support
Drive enablement and evolution of Jira Product Discovery, including idea intake, insights, scoring models, and prioritization frameworks
Ensure seamless connection between discovery work and delivery execution in Jira Software
Partner with Product Managers to improve clarity, transparency, and decision quality
Identify opportunities to reduce manual work and improve data consistency across Jira projects
Design and oversee advanced Jira Automation to reduce manual work and improve signal quality
Develop sophisticated JQL-based dashboards and reports to support product planning, capacity management, and leadership visibility
Ensure product data is reliable, actionable, and aligned with business goals
Explore and implement AI-enabled solutions using Jira’s MCP server, including integrations with LLM-based tools
Pilot innovative use cases leveraging Atlassian Rovo to improve knowledge discovery and productivity
Partner with internal teams to responsibly adopt AI-driven Jira capabilities
Act as a trusted Jira and project tooling expert for Operations, Product, and cross-functional teams
Create documentation, standards, and lightweight training to support Jira adoption at scale
Support change management for new Jira features, workflows, and automations
Qualification
Required
8+ years of experience in Product Operations, Product Management, or Business Systems, with deep Jira ownership
Advanced Jira Cloud administration experience across multiple product teams
Expert-level JQL skills and strong experience with Jira Automation
Strong working knowledge of Jira Product Discovery and modern product discovery practices
Deep understanding of Agile, Scrum, Kanban, and hybrid product development methodologies
Proven ability to translate product strategy into scalable systems and workflows
Strong analytical and systems-thinking mindset
Comfort influencing senior stakeholders without direct authority
Experience working with Jira integrations, APIs, or advanced platform configurations
Experience in high-growth, multi-product, or platform organizations
Preferred
Hands-on experience or strong interest in Jira MCP server and AI-enabled Jira solutions (Nice to have, not required)
Familiarity with Atlassian Rovo (Nice to have, not required)
Atlassian certifications (Jira Cloud Admin, Agile, Automation), (Nice to have, not required)
Benefits
Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending & health savings account
Paid holidays
Paid time off
Employee assistance program
Other company benefits
Company
SurveyMonkey
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users.
1001-5000 employees
H1B Sponsorship
SurveyMonkey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (29)
2021 (10)
Funding
Current Stage
Public CompanyTotal Funding
$1.14BKey Investors
Tiger Global ManagementJP Morgan Chase
2023-03-13Acquired
2018-09-26IPO
2014-12-15Private Equity· $250M
Leadership Team
Robin Ducot
Chief Technology Officer
C
Chris Finley
VP of Business Development
Recent News
Spectrum Equity
2025-12-24
2025-09-17
EIN Presswire
2025-07-24
Company data provided by crunchbase