North American Dental Group (NADG) ยท 10 hours ago
Patient Service Representative - Remote
United States
Full-time
Remote
Entry, Mid Level
$16/hr - $16/hr
2+ years expNorth American Dental Group (NADG) is dedicated to transforming the dental experience by focusing on patient care and empathy. They are seeking a Patient Service Representative to manage high volumes of calls, schedule appointments, and provide solutions to patient concerns while working remotely.
DentalHealth CareInsuranceMarketing
Responsibilities
Receives a high volume of calls to answer daily
Present offers to patients
Overcoming patient objections to schedule an appointment
Scheduling a high volume of appointments
Use product knowledge to showcase the solutions our practices can offer patients
Use company databases and software to track progress
Displays problem solving skills and takes ownership for patient concerns/issues and solutions
Work with practice teams on solutions for patients in a timely manner
Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
Collects missing information or updates outdated information
Consistently meet and exceed department key performance indicators
Expected to work all scheduled workdays, during scheduled hours and report to work on time
Enjoy company contests and incentives
Other special projects or responsibilities as assigned
Qualification
Required
2+ years' experience providing superior customer service
Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
Must have reliable high-speed internet
Must have a private workspace from home
Preferred
Experience with M/S office products including Word, Excel, Outlook preferred
Benefits
Health, Dental and Vision Insurance (Full-time employees)
Healthcare Spending Account
Paid Time Off
401k
Voluntary Life & Disability Insurance
Referral Program
Employee Discount Program
Company
North American Dental Group (NADG)
North American Dental Group is a premier dental group with a commitment to industry-leading service and care for EVERY PATIENT, EVERY VISIT.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
ABRY Partners
2019-08-19Acquired
2015-08-10Private Equity
Leadership Team
Kenneth Cooper
CEO
Devitt Kramer
General Counsel and Secretary
Recent News
2025-11-10
2025-10-11
Company data provided by crunchbase