Marketing & Customer Service Specialist jobs in United States
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Vendidit · 3 days ago

Marketing & Customer Service Specialist

positionAustin, Texas, United States
timeFull-time, Contract
remoteOnsite
seniorityMid, Senior Level
money$70K/yr - $90K/yr
date2+ years exp

Vendidit provides innovative solutions for individuals and businesses engaged in the recommerce market. The Marketing and Customer Service Specialist will drive Vendidit’s brand presence and digital engagement by executing marketing campaigns and handling customer support. This role involves creating marketing content, managing CRM systems, and synthesizing customer feedback to enhance product offerings.

Information TechnologyMarketplaceSoftwareWeb Apps

Responsibilities

Plan and execute digital marketing campaigns (email, PPC, social, content) to generate qualified leads
Create and maintain marketing collateral: case studies, blog posts, product pages, landing pages, and drip sequences
Manage CRM (HubSpot/other): segment lists, run nurturing flows, track campaign performance
Serve as first-line customer support for inbound requests via email, chat, and phone; triage issues and escalate technical tickets to engineering
Onboard new customers: product walkthroughs, documentation delivery, and success check-ins
Collect and synthesize customer feedback and feature requests; coordinate with product and dev teams
Monitor and report on marketing and CS KPIs; recommend optimizations
Maintain knowledge base / help center content and update FAQs

Qualification

B2B SaaS marketingCRM managementCustomer supportContent creationTechnical aptitudeMultitaskingCommunication skills

Required

2–4 years in B2B SaaS marketing or customer success/support
Comfortable with CRM, helpdesk tools (e.g., HubSpot, Zendesk, Intercom) and analytics (Google Analytics)
Strong writing and content-creation skills; basic design skills (Canva) a plus
Good technical aptitude to understand software concepts and reproduce issues for engineers
Excellent verbal and written communication; customer-focused mindset
Ability to multitask, prioritize, and work cross-functionally

Benefits

Medical, dental, and vision coverage
401(k)
Company-supported life insurance

Company

Vendidit

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Vendidit offers software for reverse logistics, focusing on private auctions and discounts on returned items.
location
Austin, Texas, USA
people-size51-200 employees
web-link
https://vendidit.com

Funding

Current Stage
Growth Stage

Leadership Team

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Steve Kreiger
Executive Partnerships
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Company data provided by crunchbase