Ameriprise Financial Services, LLC · 1 month ago
Manager-Technology Operations
Minneapolis, Minnesota
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $144K/yr
5+ years expAmeriprise Financial Services, LLC is a financial services company seeking a Technology Operations Manager to oversee critical technology issues and ensure operational stability. The role involves leading incident management, root cause investigations, and continuous service improvements while guiding team members in best practices.
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Responsibilities
Closely monitor Ameriprise IT Infrastructure and application systems for potential outages or other critical issues
Contribute to the improvement of monitors and observability to reduce the Mean Time To Engage (MTTE) Technology teams
Engage Technology teams to Major Incident Restoration calls (Bridges) to restore service to Clients, Advisors, and Corporate users supported by Ameriprise Technology
Command the Major Incident Restoration Bridges, driving investigation streams and coordinating troubleshooting activities to lead to improved Mean Time To Restore (MTTR) business services
Communicate technology impacts to affected users via system alerts on corporate Intranet sites and through coordination with Service Desk representatives
Communicate technology impacts and steps being driven to restore service to operations teams and senior leadership via email
Share impact timeline summaries with senior leadership to highlight improvement opportunities and assess operational gaps
Upon restoration of a critical impact, lead root cause investigation efforts to fully understand the sequence of events leading to critical business impact
Coordinate implementation of process controls, technical solutions, and best practices to prevent recurrence of critical impact under similar circumstances
Review for opportunities to improve observability to react to similar issues sooner
Identify learnings to be shared with other Infrastructure and Application operations teams to prevent similar issues in other systems across the organization
Assess for trends in critical impact to identify systemic risks that merit broader solutions for the IT organization
Lead product improvements within the Critical Incident and Problem Management space to improve the capabilities of the team and reduce MTTE and MTTR
Identify opportunities to improvement within the team's products, practices, and processes
Coordinate efforts across Technology Infrastructure and Application-specific operations teams to instill behaviors and team practices that support application resiliency and recoverability
Act as a coach and guide for follow team members with less experience and expertise
Train other new TOC team members in processes and best practices
Act as an example for other team members in stewardship of the organization's Technology Availability
Qualification
Required
Bachelors degree or equivalent (4-years) in Computer Science, IT, MIS, Math or related field
5-7 years of relevant work experience required
5+ years of technical operations/support experience with proven knowledge of - and experience working with - ITIL framework
Solid understanding of technology landscape as it relates to IT Operations including cloud technologies and services(AWS, Azure), server management (Windows/RedHat Linux), database (SQL/Oracle/Cloud-based relational databases), information security, networking, storage and backup, containerization, and virtualization
Thorough knowledge and understanding of current incident response techniques and technologies as well as the methods used in performing business impact analysis
Ability to work well interpersonally cross functionally and cross-discipline at various levels as well as influence and manage without direct authority
High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
Strong written and verbal communication skills with experience creating, championing and maintaining processes, procedures and policies
Prior experience developing and implementing scalable IT Incident Response programs
Demonstrated experience in managing multiple simultaneous projects
Efficient in developing and maintaining IT operations Management (ITOM) procedural documents
Knowledge of Agile development process
Preferred
Major Incident Management certifications
Technical Certifications in the major types of technologies/systems across the Technology Infrastructure Stack
ITIL Certification
Experience working in the financial services industry or other similar, highly regulated environment
Benefits
Vacation time
Sick time
401(k)
Health, dental and life insurances
Company
Ameriprise Financial Services, LLC
At Ameriprise Financial, we have been helping people feel more confident about their financial future for 130 years.
5001-10000 employees
H1B Sponsorship
Ameriprise Financial Services, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (74)
2023 (62)
2022 (105)
2021 (82)
2020 (73)
Funding
Current Stage
Late StageLeadership Team
Angela Grabovsky, CFP®, CRPC®, MBA, APMA®
Private Wealth Advisor, Chief Executive Officer
Anthony C. Barone
Chief Executive Officer,Financial Advisor- The Barone Financial Consulting Group
Recent News
2025-10-03
2025-10-02
Company data provided by crunchbase