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Shelter House, Inc · 4 days ago

Director of Programs (Fair Ridge)

Fairfax, VA

Full-time

Onsite

Lead/Staff, Director/Executive

$85K/yr - $95K/yr

4+ years exp

Shelter House, Inc. is a reputable organization committed to preventing and ending homelessness and domestic violence. The Director of Programs & Services oversees the daily operations of a large emergency shelter for families, ensuring effective service delivery and collaboration with community partners to meet the needs of the population served.

Information ServicesNon Profit

Responsibilities

Provide leadership, direction, and oversight for the Prevention Services, Emergency Shelter & Rapid Rehousing Services

Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax County's 10 Year Plan to Prevent and End Homelessness; adapt programs serving households with children in Region II to meet the changing needs of the population and community

Provide direct supervision to the Assistant Director of Programs (ADP) and the Assistant Director of Shelter Operations (ADSO). Ensure coverage of all essential duties of each position in the staff member's absence/position vacancy. Supervise interns as needed

As the supervisor of the ADP, ensure the case management team implements a strengths-based, trauma-informed, solution-focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises

As the supervisor of the ADSO, ensure the Residential team supports residents using strengths-based, trauma-informed, housing focused models and maintains safety and security for shelter residents, as well as maintaining the building and the vehicle(s)

Ensure all facilities are in compliance with health and safety regulations; address issues that arise in a timely manner

Support the Assistant Director of Shelter Operations in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed

Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations

Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account

Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate

Facilitate the client appeals process related to extension requests, discharges, etc

Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data

Support Data program staff in ensuring staff compliance with HUD Data Standards and Fairfax County HMIS requirements; Collaborate with Data program staff to prepare for file audits and ensure consistency between paper and electronic records; prepare statistical and other reports, utilizing Data program staff when needed, to be used in community education, quality assurance activities, and contractual agreements

Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met

Provide coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations; verify and approve staff timesheets, leave requests, check request, and mileage reimbursements

Serve in an on-call capacity to help staff address crisis issues

Deliver speeches and presentations to external parties about the agency and homelessness at the request of the Development and/or Executive Team

In partnership with the Community Coordinator, ensure consistent communication of program needs (volunteers, in-kind donated items and services) are communicated regularly and ensure all accepted in-kind donations (monetary and non-monetary) are documented and tracked

Assist Director of Development in cultivating mutually beneficial relationships within the community to increase donor engagement, partnerships and reach through strategic introductions when appropriate

Exemplify the Shelter House core values (iCARE): Inclusivity, Collaboration, Accountability, Respect and Empowerment

Other Duties as assigned

Qualification

Program managementStaff managementHomelessness servicesCommunication skillsOrganizational skillsLeadership skillsCustomer serviceTeam buildingTrauma informed approachTime managementCreative problem solving