Customer Support Representative jobs in United States
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IQVIA · 12 hours ago

Customer Support Representative

positionKansas City, MO
timeFull-time
remoteOnsite
seniorityEntry Level
money$27/hr - $29/hr
date2+ years exp

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The role involves providing prompt and professional customer service, resolving complex customer issues, and ensuring customer satisfaction through effective communication and problem resolution.

AnalyticsHealth CareLife Science
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H1B Sponsor Likelynote

Responsibilities

Taking an average daily call volume that meets or exceeds department service quality standards
Managing incoming requests through group queue system
Proactively managing and prioritizing customer requests
Rendering judgment and taking appropriate action to ensure customer satisfaction
Participating with management in personal and departmental goal-setting and seeing them though to completion
Representing Service Contracts at various levels of interdepartmental meetings and projects as assigned
Maintaining current knowledge of BD CareFusion Infusion products, applicable policies and procedures, and purchase acquisition/marketing programs

Qualification

Customer serviceCommunication skillsMicrosoft Office SuiteSAP/CRM experienceHealthcare industry knowledgeProblem resolutionOrganizational skillsPositive attitudeWork ethic

Required

Bachelors degree (B.A) in Business Administration and greater than 2 years experience in customer care; or equivalent combination of education and experience
High School diploma required
Strong written and verbal Communication skills
Excellent technical skills: Microsoft Office Suite (Excel, Outlook & Word)
Knowledge of the Healthcare industry
Positive attitude and strong work ethic

Preferred

Experience working in SAP/CRM, Salesforce.com, and QlikView is a plus

Benefits

Incentive plans
Bonuses
Health and welfare and/or other benefits

Company

IQVIA

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Glassdoor3.9
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IQVIA provides analytics, compliance, and management solutions to the life sciences industry.
dateFounded in 1982
location
Danbury, Connecticut, USA
people-size10001+ employees
web-link
https://www.iqvia.com

H1B Sponsorship

IQVIA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (294)
2023 (261)
2022 (229)
2021 (208)
2020 (180)

Funding

Current Stage
Public Company
Total Funding
$3.5B
2025-06-02Post Ipo Debt· $2B
2023-11-14Post Ipo Debt· $500M
2023-05-18Post Ipo Debt· $1B

Leadership Team

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Chris Colapietro
Vice President, Customer Engagement
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Jonathan Morris
VP & GM US Healthcare
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Recent News

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Electronic Clinical Outcome Assessment (eCOA) Solutions Market Analysis Highlights Increasing Adoption Across Laboratories and Research Institutions
2025-12-12
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2025-12-04
MarketScreener
Iqvia announces strategic collaboration with AWS, naming AWS as preferred agentic cloud provider to power next-generation AI platform
2025-12-02
Company data provided by crunchbase