Zoom · 1 day ago
Senior Software Engineer
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$99K/yr - $229K/yr
6+ years expZoom is a collaboration platform company that helps people stay connected and communicate better. They are seeking a Senior Service Engineer responsible for end-to-end ownership of customer issues, leading complex troubleshooting, and driving product and service improvements.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Optimizing video conferencing technologies, SIP/H.323, VoIP, and real-time communication systems
Work with network protocols, such as TCP/UDP/IP, HTTP/S, TLS/SSL, SIP/H.323, XMPP, and WebSocket,
Owning and delivering high-quality, timely RCA's for critical incidents to identify underlying issues and prevent recurrence. Conduct deep analysis of logs, metrics, signals, and system diagnostics to uncover root causes
Collaborating closely with Engineering, SRE, Product Managers, and Developers to drive product quality and performance enhancements. Provide actionable customer insights and feedback to improve workflows, resiliency, and user experience
Driving innovation within support workflows to reduce manual effort and improve debugging efficiency. Develop automation, utilities, scripts, and tools that accelerate troubleshooting and improve customer experience
Facilitating customer debugging calls and guide teams through complex technical investigations. Create and share troubleshooting documents, best practices, and internal knowledge resources
Qualification
Required
6+ years of relevant industry experience in service engineering, support engineering, or technical operations
Provide expertise in Microsoft 365, Exchange, Azure AD, and SSO
Provide API troubleshooting, platform configuration, and RESTful integrations
Have knowledge of at least one programming language (Python, Java, C#, C++, JavaScript, etc.)
Understanding of SQL queries; knowledge of MySQL, DynamoDB, MongoDB or other relational/NoSQL databases
Demonstrate working knowledge of Microsoft Teams, Webex, or other UC solutions
Understand Windows, macOS, Linux; iOS/Android familiarity
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-13
BiometricUpdate.com
2026-01-13
2026-01-07
Company data provided by crunchbase