CHEQ · 1 day ago
Customer Success Manager
New York, United States
Full-time
Hybrid
Mid Level
$100K/yr - $120K/yr
3+ years expCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect their marketing, sales, and data operations. They are seeking a strategic and technical Customer Success Manager to manage a portfolio of strategic customers, guiding them in maximizing value from CHEQ’s Go-to-Market Security platform.
AnalyticsCyber SecurityDigital MarketingFraud DetectionInformation TechnologyInternet
Responsibilities
Proactively manage and support a strategic portfolio of customers to deliver measurable value across their entire lifecycle, ensuring strong adoption, retention, and growth
Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value
Act as the product and technical expert across CHEQ’s solutions, providing best practices, guidance, and recommendations on securing marketing, on-site, and analytics environments
Perform in-depth, data-driven analysis on invalid traffic, threat behavior, and funnel anomalies, presenting insights that connect detection outcomes to business impact
Troubleshoot implementation, tagging, analytics, and integration issues - independently and in collaboration with Product, Engineering, and Support
Build strong, multi-threaded customer relationships through consistent engagement, strategic discussions, and on-site/virtual meetings
Conduct routine business reviews, success planning sessions, and ROI analyses with senior and executive stakeholders
Drive customer advocacy through successful outcomes, including references, referrals, and case studies
Qualification
Required
3+ years in a client-facing role in SaaS, AdTech, MarTech, Cybersecurity, or a highly analytical environment
2+ years working with technical products or data-driven platforms
Previous experience working with Enterprise-level clients
Strong analytical and problem-solving skills, including the ability to investigate anomalies, form hypotheses, and communicate insights clearly
High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives
Experience with tagging, tracking, analytics tools, or digital environments (e.g., Google Ads, GA4, Adobe Analytics, Tag Managers)
Technically adaptive with the ability to learn new solutions quickly, understand platform functionality, and communicate value in a consultative way
Exceptional verbal and written communication skills; strong presentation and storytelling abilities
Strong organizational and interpersonal skills, with demonstrated success managing complex customer engagements
Proven track record of exceeding objectives, driving outcomes, and owning customer value delivery
Ability to work in our NY office twice a week
Preferred
Understanding of marketing measurement, digital funnels, attribution, or fraud/invalid traffic concepts
Bachelor's degree preferred, especially with a technical or analytical background
Company
CHEQ
Trusted by 15,000 brands to enable and protect the human-AI customer journey by accurately distinguishing good users from bad actors.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$182MKey Investors
Tiger Global ManagementBattery Ventures
2022-02-22Series C· $150M
2019-11-20Series B· $26M
2018-06-16Series A· $5M
Leadership Team
Guy Tytunovich
Founder & CEO
Ehud Levy
Co-Founder & Active Chairman
Recent News
Vereigen Media LLC
2025-10-20
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