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Crypto.com · 11 hours ago

IT Support Engineer

Chicago, Illinois

Full-time

Hybrid

Mid Level

$65K/yr - $80K/yr

3+ years exp

Crypto.com is a leading global cryptocurrency platform dedicated to user security, supported by a highly experienced Security Team. The IT Support Engineer will be responsible for overseeing security operations, managing endpoints, and providing technical support to internal users, ensuring a secure and efficient IT environment.

Financial Services

H1B Sponsor Likely

Responsibilities

Actively participate in and contribute to our comprehensive security operations activities

Oversee the lifecycle management of all endpoints (laptops, desktops, mobile devices), including deployment, configuration, patch management, and troubleshooting to maintain a secure and stable environment

Maintain an accurate inventory of all IT assets, ensuring proper tracking, allocation, and disposal in accordance with company policies and security best practices

Manage user accounts, permissions, and access rights across various systems, ensuring adherence to the principle of least privilege

Assist in the implementation and monitoring of threat prevention measures, including antivirus solutions, intrusion detection systems, and other security tools to safeguard our systems from evolving cyber threats

Serve as a primary point of contact for internal user inquiries, providing timely and effective technical support

Efficiently manage the IT aspects of employee onboarding and offboarding processes. This includes preparing and setting up laptops, configuring user accounts, and ensuring secure data handling and access revocation for departing employees

Qualification

IT Operations ExperienceEndpoint ManagementIT CertificationsWindows ProficiencyMacOS ProficiencyHelpdesk ServicesAnalytical MindsetProactive AttitudeCommunication Skills

Required

Demonstrated experience in various aspects of IT operations, including hardware and software troubleshooting, network connectivity, and system administration

Practical experience with productivity tools for identity and access management, along with basic proficiency in both Windows and MacOS operating systems

Serve as a primary point of contact for internal user inquiries, providing timely and effective technical support

Manage user accounts, permissions, and access rights across various systems, ensuring adherence to the principle of least privilege

Efficiently manage the IT aspects of employee onboarding and offboarding processes

A proactive attitude towards acquiring new knowledge and skills in the ever-evolving IT and cybersecurity landscape

Possess the ability to meticulously analyze technical issues, identify root causes, and implement effective solutions

Proficiently explain complex technical issues to non-technical business users in a clear, concise, and understandable manner

Take ownership of tasks and communicate progress regularly without requiring follow-up

Preferred

Prior experience in a helpdesk or technical support role, demonstrating strong problem-solving skills and a customer-centric approach

Relevant IT certifications (e.g., CISSP, CompTIA A+, Network+, Security+, Microsoft Certified Professional) are a significant plus

A minimum of three years of experience in an IT-related role, preferably within a fast-paced and dynamic environment

Experience in setting up and maintaining IT infrastructure in a physical office environment, including networking equipment, workstations, and peripherals

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

401(k) plan with employer match

Eligible for company-sponsored group health, dental, vision, and life/disability insurance

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Company

Crypto.com

Glassdoor3.2

Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy.

Founded in 2016

Singapore, SG

1001-5000 employees

https://www.crypto.com

H1B Sponsorship

Crypto.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (1)

2022 (3)