MetLife · 18 hours ago
Client Services Consultant II
Atlanta, GA
Full-time
Hybrid
Mid Level
$70K/yr - $85K/yr
3+ years expMetLife is one of Fortune’s top 25 best places to work, seeking a Client Services Consultant II to deliver exceptional service to National Account clients. The role involves managing client experiences, leading strategic planning, and providing consultative solutions to enhance client satisfaction.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Own the Client Experience: Take full accountability for day-to-day service support, partnering closely with Account Executives and leading the administration of multiple complex clients
Lead with Purpose: Coordinate and facilitate client meetings, prepare impactful materials, and drive finalist and stewardship meetings
Think Consultatively: Offer creative, consultative solutions and identify innovative plan design alternatives
Deliver Excellence: Provide timely, outstanding customer service and foster lasting client satisfaction
Shape Strategy: Lead account audits, strategic planning, and partner with financial teams to deliver insightful client reports
Share Your Expertise: Serve as a key resource and subject matter expert for Customer Unit and National Accounts
Drive Growth: Support RFP responses, facilitate contract execution, and ensure compliance
Stay Ahead: Keep up with industry trends, competitor products, and legal developments
Master the Details: Apply analytical skills to MetLife’s group products, services, and systems
Qualification
Required
3+ years of insurance/account management/client service experience
Passion for client service and continuous learning
Excellent organizational, interpersonal, and communication skills
Ability to work autonomously, prioritize, and remain flexible
General understanding of employee benefits
Proficiency with Microsoft Office, Teams, and Webex
Self-motivation and proactive personal development
Willingness to travel (10%)
High School Diploma or equivalent (bachelor's degree preferred)
Preferred
Experience with Disability products and project management
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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