Gaming Support - T2 Ticket CS (Indonesian Language) jobs in United States
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ModSquad ยท 2 days ago

Gaming Support - T2 Ticket CS (Indonesian Language)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

ModSquad is a global gaming, media, and toy brand company seeking a Gaming Support representative fluent in Indonesian. The role involves providing Tier 2 support for multiple games, documenting bugs, and performing in-game testing while communicating with clients via Zendesk and Slack.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

Responsibilities

Attend client meetings
Document bugs in issue-tracking software
Perform in-game testing

Qualification

Customer supportZendesk experienceIndonesian primary speakerT2 CS experienceFluent English proficiencyIndependent research skillsSlack experienceAttention to detailProblem-solving ability

Required

Primary Indonesian speaker
Fluent English proficiency
Highly skilled in customer support
Ability to closely review and accurately interpret all customer-provided information
Strong expectation to stay current with frequently changing information
Fast-paced environment requiring initiative, independent research skills, and strong problem-solving ability
Exceptional attention to grammar, punctuation, and spelling

Preferred

Zendesk and Slack experience
T2 CS experience

Company

ModSquad

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Glassdoor3.6
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ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
dateFounded in 2007
location
Sacramento, California, USA
people-size10001+ employees
web-link
http://modsquad.com/

Funding

Current Stage
Late Stage

Leadership Team

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Amy Pritchard
CEO
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David Wohlwend
Senior Vice President of Finance and Accounting
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Company data provided by crunchbase