Thomson Reuters ยท 3 days ago
Customer Service Specialist
Frisco, TX
Full-time
Hybrid
New Grad, Entry Level
$40K/yr - $74K/yrThomson Reuters is a leading provider of trusted journalism and technology solutions. As a Customer Service Specialist, you will resolve customer issues and ensure satisfaction through effective communication and problem-solving skills while adhering to company standards.
AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware
Hiring Manager
Jill Keller
Responsibilities
Provide timely, accurate and value-adding customer service to clients through voice and non-voice channels
Be accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
Use analysis along with policies and procedures to resolve customer issues
Assist with department projects as needed
Perform other related duties as identified or assigned
Qualification
Required
Customer service experience required, preferably in a call center environment
Professional attitude and strong service orientation
Effective analytical and decision-making skills
Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers
High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
Strong organizational, problem solving, and time management skills
Working knowledge of computer systems, including but not limited to Microsoft Office products
High school diploma required
Preferred
Bachelor's degree preferred
Benefits
Flex My Way
Grow My Way programming
Comprehensive benefit plans
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Paid volunteer days off
Environmental, Social, and Governance (ESG) initiatives
Health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
Founded in 2008
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
Beyond Bylines
2026-01-11
2026-01-06
Company data provided by crunchbase