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Shriners Children's · 20 hours ago

Practice Manager

Boston, MA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Shriners Children's is an organization that respects, supports, and values each other, providing excellence in patient care and fostering a learning environment. The Practice Manager oversees daily clinic operations, collaborates with clinical and administrative teams, and drives continuous improvement in patient care and operational efficiency.

Child CareHealth CareHealth DiagnosticsMedicalNon Profit

Responsibilities

Oversees daily clinic workflows to ensure efficiency and patient-centered care

Supervises and coaches administrative and clinical support staff

Ensures adherence to pediatric-specific health regulations

Monitors revenue cycle with attention to subspecialty billing opportunities

Identifies gaps in authorizations, referrals and documentation

Fosters a child-friendly and family-centered environment

Designs and implements strategies to improve patient/family satisfaction

Handles escalated patient/family concerns

Uses data and root cause analysis to identify and solve workflow inefficiencies

Acts as a liaison across care teams, leadership and external partners

Recruits and retains staff experienced in pediatric care

Qualification

Practice management experiencePediatric care experienceHealthcare Administration degreeBusiness Administration degreeLean Six Sigma Green CertificationCommunication skillsProblem-solving skillsTeam collaboration