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Humana · 6 hours ago

Workforce Management Professional 2

United States

Full-time

Remote

Entry, Mid Level

$59K/yr - $81K/yr

2+ years exp

Humana, through its CenterWell Pharmacy division, is seeking a Workforce Management Professional 2 to enhance workforce decision-making by applying advanced analysis and metrics. This role involves assessing staffing requirements and providing strategic insights to meet organizational objectives.

Health CareHealth InsuranceInsuranceVenture Capital

Responsibilities

Applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making

Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives

Provides analysis of talent and staffing needs based on strategic planning at the enterprise level

Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas

Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed

Follows established guidelines/procedures

Qualification

Workforce Management SchedulingAnalytical Problem-SolvingMicrosoft WordMicrosoft ExcelMicrosoft PowerPointPharmacy KnowledgeContact Center ExperienceBPO ExperienceVerint ExperienceGenesys Cloud ExperienceProcess ManagementProject ManagementCommunication SkillsPresentation SkillsCritical ThinkingAttention to Detail