Western Union · 20 hours ago
Manager, Operations
USA GA - Atlanta - Corporate Center V, 5 Concourse Parkway, Suite 2300
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $127K/yr
5+ years expWestern Union is seeking a detail-oriented Manager with exquisite customer relationship and project management skills. This role involves supporting the Director of Operations with daily operations, account management, systems implementation, and leading global North America operations teams.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Lead day-to-day operations to ensure accuracy, compliance, and payment timeliness
Respond promptly to escalations, resolving operational issues effectively
Build and maintain partner relationships, provide escalated customer service, and promote client loyalty
Develop, implement, and continuously improve operational processes and controls
Ensure business continuity through daily controls, service standards, and proactive actions by servicing our client base
Ensure all operational activities comply with local regulations, internal policies, and audit standards
Ensure smooth coordination between sales, business, compliance, legal, and all internal client service teams to deliver high quality client onboarding, account servicing, and transaction execution processes
Ensure service quality and objectives are consistently aligned with strategic goals and business growth plans
Track key operational metrics and present performance reports to senior leadership
Supervise, mentor, and develop operations staff to maintain high performance and morale
Foster a culture of accountability, accuracy, and continuous improvement
Lead and contribute to automation, system upgrades, and process reengineering initiatives
Collaborate with IT and product teams to improve existing products, workflows, and reporting systems
Qualification
Required
Bachelor's degree required
5-7 years progressive experience in operations, production support, technology support, or equivalent
Experience as a Team Leader or having personal leadership skills is mandatory
Excellent verbal and written communication along with negotiation skills
Exemplary attention to detail, and solid judgement/critical thinking are required
Ability to maintain long-standing relationships with our clients
Ability to effectively present operational & business information, lead reviews with clients
Able to effectively respond to questions from clients and internal/external partners
Work comfortably in a highly complex environment with a lot of team collaboration
Advanced Microsoft Office skills
Preferred
Experience in bill payment operations and account management support preferred
Salesforce, iCare experience preferred
Project Management skills and experience with Jira preferred
Spanish is a plus
Benefits
Flexible Time off
Medical, Dental and Life Insurance
Parental Leave
Global Adoption Assistance
401K plan
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
$800M2026-01-09Post Ipo Debt· $800M
2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase