TD SYNNEX Multi-Country Area (English) · 4 days ago
Account Manager
Greenville, SC
Full-time
Onsite
Mid, Senior Level
5+ years expTD SYNNEX Corporation is a leader in cybersecurity solutions, seeking an Account Manager to oversee the renewal and expansion of subscription contracts for enterprise and mid-market customers. The role involves collaborating with various teams to develop strategic renewal plans, identify upsell opportunities, and ensure customer satisfaction while maintaining a deep understanding of the cybersecurity portfolio.
Information Technology & Services
Responsibilities
Lead the end-to-end renewal lifecycle for assigned accounts, ensuring on-time, accurate contract execution and seamless transition between terms
Develop account-specific renewal strategies that align with customer outcomes, security roadmaps, and business goals
Identify and capture expansion opportunities—upsells, cross-sells, seat growth, and term extensions—by uncovering new use cases and value drivers
Maintain pipeline accuracy and forecast renewal and expansion revenue in our CRM, driving data-backed decision making
Act as the trusted commercial advisor for customer stakeholders, including procurement, IT, security leadership, and executives
Align closely with reseller and channel partners to coordinate pricing, deal structure, and renewal motions across complex buying cycles
Collaborate with Customer Success Managers to ensure high adoption, value realization, and advocacy that underpin successful renewals
Engage Sales Engineering and Account Executives when technical validation or solution demonstrations are required to secure expansion
Partner with Finance, Legal, and Operations to negotiate and close renewal and expansion agreements that meet customer needs and commercial objectives
Proactively surface and mitigate renewal risks through early identification of at-risk accounts and escalation to senior leadership as needed
Provide actionable feedback to Product Management and Marketing on feature requests, competitive positioning, and customer experience improvements
Maintain deep knowledge of our cybersecurity portfolio, SaaS licensing models, and competitive landscape to articulate differentiated value
Understand customer procurement processes, budget cycles, and security priorities—advocating for solutions that solve critical business and technical challenges
Navigate complex organizational structures and approval layers to drive consensus and accelerate decision making
Qualification
Required
5 years sales experience required
2–4 years of relevant experience in B2B subscription renewals, account management, or customer success—preferably in technology, software, or cybersecurity
Proven track record of meeting or exceeding renewal and expansion targets in enterprise and mid-market accounts
Strong negotiation, relationship management, and consultative sales skills
Excellent verbal and written communication skills; ability to build trust with technical and executive stakeholders
High adaptability, learning agility, and a proactive, results-oriented mindset
Collaborative team player with integrity, ethical standards, and a commitment to diversity and inclusion
Analytical thinker with problem-solving ability, comfortable using CRM and forecasting tools to drive data-backed strategies
Bachelor's degree in Business Administration, Marketing, Engineering, or a related field—or equivalent demonstrated success
Ability to travel 25%
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Company
TD SYNNEX Multi-Country Area (English)
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase