Fortrea · 18 hours ago
Women’s Health & Genetics Customer Service Support Representative
United States
Full-time
Remote
Entry, Mid Level
$17.75/hr - $21/hr
1+ years expLabcorp is seeking a Customer Service Support Representative for their Women’s Health - Every Mom Pledge team. This role involves assisting patients and clients with health insurance coverage, cost and payment options, and answering billing questions over the phone in a fast-paced environment.
Clinical TrialsHealth Care
Responsibilities
Ability to work in a high call volume environment (averaging ~75 calls per day)
Ability to research and communicate complex information in a clear/concise manner
Ability to navigate and work in multiple systems/websites simultaneously
Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage and financial responsibilities
Receive and process credit card payments over the phone adhering to PCI compliance protocol
Document telephone conversations clearly and accurately in the respective systems
Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
Assist with other duties as assigned
Qualification
Required
Ability to work in a high call volume environment (averaging ~75 calls per day)
Ability to research and communicate complex information in a clear/concise manner
Ability to navigate and work in multiple systems/websites simultaneously
Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage and financial responsibilities
Receive and process credit card payments over the phone adhering to PCI compliance protocol
Document telephone conversations clearly and accurately in the respective systems
Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
Assist with other duties as assigned
Excellent verbal and written communication skills
Ability to follow established program protocols and procedures
Ability to review large amounts of data for accuracy
Must be organized and detail-oriented
Computer proficiency - MS Windows, MS Office, and database experience
Preferred
Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
Professionally fluent and proficient in both English/Spanish desired
5 plus years of experience in the specialty testing/genetics customer service preferred
Healthcare experience preferred
Knowledge of professional medical billing and collection practices preferred
Previous customer service experience handling high call volume preferred
Medicare/Medicaid billing experience preferred
Knowledge of CPT and ICD10 codes highly preferred
Experience with Laboratory Billing and Laboratory Information System (LIS) desired
XIFIN experience preferred
Bilingual in English and Spanish highly desirable
Benefits
Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Company
Fortrea
Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.
10001+ employees
H1B Sponsorship
Fortrea has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (25)
2023 (6)
Funding
Current Stage
Late StageLeadership Team
Anshul Thakral
Chief Executive Officer
Agnieszka Gallagher
General Counsel, Chief Compliance Officer and Corporate Secretary
Recent News
2026-01-06
Business Wire
2025-12-11
Company data provided by crunchbase