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Facebook · 1 day ago

Quality Assurance Analyst

Florence, South Carolina

Full-time

Onsite

Entry Level

1+ years exp

Facebook is seeking a Quality Assurance Analyst to perform quality control audits and monitor departmental operations functions. The role involves identifying problems, analyzing causes, and making recommendations for improvements to ensure quality standards are met.

Computer Software

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Performs routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed

Recognizes and documents any potential fraud and abuse situations. May provide one on one guidance to new hires upon completion of initial training

Provides necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed

Compiles data and generates reports for operations areas on quality performance

Identifies areas of weakness and communicates recommendations on changes and improvements to training materials

Documents findings of analysis and prepares recommendations for implementation of new systems, procedures or organizational changes

Assists with training documentation and development of new processes and procedures

Remains current with all guidelines, work instructions, etc

Qualification

Quality AuditsData AnalysisMicrosoft OfficeCustomer ServiceDocumentation SkillsAnalytical SkillsBusiness Math ProficiencyOrganization SkillsWritten CommunicationVerbal Communication