CYBEX · 14 hours ago
AP/AR Claims Analyst
Miami, FL
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
1+ years expCYBEX is seeking an AP/AR Claims Analyst to optimize financial transactions and streamline accounts receivable processes. The role involves collaborating with various teams to resolve billing issues, process customer payments, and maintain accurate records of AR activities.
BabyChild CareConsumer GoodsManufacturingRetail
Responsibilities
Support the company in optimizing financial transactions and systems by payments
Assist in streamlining the accounts receivable and claims process through process evaluation and identifying areas for performance improvement
Communicate discrepancies to management; identify root causes related to payments, collections, deductions, and chargebacks, and recommend actionable resolutions
Collaborate cross-functionally with sales, operations, customer service, and finance teams to resolve billing issues and reduce outstanding claims. Ensure adherence to internal controls, audit requirements, and company policies related to AR and claims processing
Process and post customer payments, including checks, ACH, wire transfers, and credit card transactions accurately and timely
Investigate and resolve complex billing, payment discrepancies, and claims such as unauthorized deductions, shortages, pricing errors, and customer disputes
Pull supporting documentations for deductions and coordinate with internal teams for timely resolution and approval
Process deduction clearances and proactively escalate inconsistencies or missing information to management
Coordinate with the sales team to validate deductions and ensure alignment with contract terms and promotional agreements
Attend weekly AR meetings; provide detailed status updates on aged receivables and prioritize collection efforts based on risk exposure
Prepare weekly and monthly analytical reports related to, chargebacks, deductions, aging, and collection activities to provide visibility to management
Maintain accurate records of AR activities dispute resolution progress, and communications for audit and compliance purposes
Monitor customer account balances and identify elevated risk accounts requiring immediate attention or escalation
Partner with the customer service team to support invoice reissuance, proof delivery requests, and order hold releases
Support monthly, quarterly, and year-end closing activities by reconciling AR sub-ledger to the general ledger
Assist in developing SOPs and continuous improvement initiatives for AR and claims workflows
Participate in system enhancement projects, including ERP upgrades and automation tools aimed at improving AR efficiency
Provide ad hoc financial analyses, dashboards, or metrics as required by the Accounting Manager or Finance leadership
Qualification
Required
A minimum of 1 – 5 years of experience in Account Receivables, claims, collections, or a related accounting role
Experience in working with high-volume transactions and customer account reconciliation
Strong verbal and written communication skills, with the ability to communicate effectively across departments and with customers
Advanced Proficient with MS Office Suite - specifically Excel
Strong analytical skills with high attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Demonstrated problem-solving skills with a proactive and solution-oriented mindset
Basic knowledge of ERP such as SAP, or similar platform is a plus
Experience with EDI
Builds Customer Loyalty– Effectively meets internal/external customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Manages Work– Effectively managing one's time and resources to ensure that work is completed efficiently
Stress Tolerance– Maintains focus and productivity under pressure; adapts to dynamic priorities and fast-paced environments
Work Standards– Sets high performance standards and demonstrates accountability for accuracy and results
Contributes to Team Success – Collaborates effectively across functions; supports team goals and foster a cooperative work environment
Initiates Action – Proactively identifies opportunities for improvement, takes initiative to resolve issues before escalation
Detail- Oriented – Ensure completeness and accuracy in payment application, reporting, and deduction documentation
Problem Solving – Applies analytical thinking to resolve complex claim issues and customer disputes
Communication – Clearly conveys information across teams, capable of writing professional emails and reports
Company
CYBEX
Cybex designs and sells juvenile products.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-07-26Initial Coin Offering
2014-01-29Acquired
Recent News
2025-11-10
Canada NewsWire
2025-09-24
Company data provided by crunchbase