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Village Center Community Development District · 10 hours ago

BILLING & COLLECTION TECH I -Customer Service

The Villages, FL, US

Full-time

Onsite

Entry Level

$0/hr - $19.12/hr

2+ years exp

Village Center Community Development District is a community development district located in The Villages, Florida. They are seeking a Billing & Collection Tech I to perform billing and collection duties related to the services provided by the District, while ensuring excellent customer service and communication with residents and businesses.

CommunitiesGovernmentInfrastructureOnline PortalsWaste ManagementWater

Responsibilities

Processing of billing reports and statistics

Communicates with property owners, tenants, title companies, realtors, attorneys and other non-District entities regarding account status, connection status, and information

Assists residents with ACH automatic withdrawal setup through District Software or customer accounts

Performs collection duties for amenity, utility, sanitation, and RV billings to include review and analysis of customer accounts through verbal, in person and written correspondence

Maintains integrity of stored documents via scanning and electronic storage protocols

Maintains excellent public relations through communications with the public, other departments, and agencies

Ability to work effectively and productively with others

Communicates with customers in person, on the phone, via e-mail & the internet and through informational documents

Respond to public inquiries in a professional and courteous manner and within the scope of knowledge to provide information regarding all aspects of utility billing and District policies

Contacts customers to resolve issues such as check amounts not in agreement, missing signatures, missing amounts, and postdated checks

Performs analysis of customer inquiries as it relates to water consumption, field reports and relay work order results to residents

Represents Department at various community events and hand out general District information

Performs other duties as assigned

May be expected to perform additional duties in an emergency

Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization

Models behavior to the District Core Values at all times

Fosters a teamwork environment

Qualification

Customer serviceBilling software knowledgeMicrosoft Office proficiencyProblem-solving skillsVerbal communicationOrganizational skills

Required

Associate degree is preferred in Business Management, Customer Service or related field from a two-year College is preferred; or 2 years of relevant experience

Valid Florida Driver's License required

All candidates and employees must successfully pass background screening

Proficient personal computer skills and basic proficiency level in knowledge of Microsoft packages involving Word, Excel, Outlook, and Power Point

Knowledge of utility billing programs/software helpful

Committed to provide excellent customer service experience to residents and the public

Excellent verbal communication skills & professional appearance

Ability to be well-organized & successfully multi-task in a fast-paced environment to meet multiple demanding deadlines

Ability to learn utility billing and meter reading computer software

Ability to provide excellent customer service to our residents

Function successfully in a work environment where the workflow volume can change dramatically throughout the day