ghSMART · 23 hours ago
Technical Trainer
United States
Full-time
Remote
Mid Level
$85K/yr - $90K/yr
3+ years expghSMART is a premier leadership advisory firm trusted by CEOs, boards, and investors to solve their most critical leadership and talent decisions. In this role, you will shape the experience of the ghSMART Leadership Intelligence Platform by designing and leading learning experiences, ensuring users feel confident navigating the platform, and maintaining resources for clarity and usability.
ConsultingFinancial ServicesInsurance
Responsibilities
Become an expert in the ghSMART Leadership Intelligence Platform, staying updated on new features and enhancements
Own, update, and improve the platform’s documentation, ensuring clarity, usability, and alignment with product developments
Convert product release notes into user‑facing documentation or short training videos for each release
Deliver weekly training sessions for internal users and run engaging onboarding programs for new hires
Establish and host weekly office hours to support internal users and address platform questions
Deliver training sessions for clients, tailoring content to their needs and partnering with the Customer Success Manager to ensure high satisfaction
Gather and analyze user and client feedback to continually improve training content and user experience
Collaborate regularly with product and engineering teams to ensure accuracy of training materials and share insights from the field
Qualification
Required
3+ years of experience delivering technical or software training to internal teams, customers, or both
Strong comfort communicating with groups and presenting content in a clear, engaging manner
Ability to learn software platforms quickly and translate technical concepts into user‑friendly guidance
Experience creating or managing documentation, support guides, or learning resources
Strong organizational skills and the ability to run structured programs (onboarding, recurring training, office hours)
A collaborative mindset and willingness to work cross‑functionally with customer success, product, and engineering teams
A customer‑centric, people‑first approach to training and supporting users
Benefits
Annual discretionary performance bonus
401(k) plan with an annual employer contribution
Comprehensive benefits package
Company
ghSMART
ghSMART is an employee-owned management assessment firm that focuses on advising CEOs, boards, and investors.
51-200 employees
H1B Sponsorship
ghSMART has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Kohlberg Kravis Roberts
2025-07-16Private Equity
Leadership Team
Jeffrey McLean
Chief Executive Officer
Geoff Smart
Chairman & Founder
Recent News
2025-07-21
2025-07-19
2025-07-17
Company data provided by crunchbase