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NEOGOV · 2 days ago

Investigative Operations Manager (Internal Only)

Thurston County – Olympia, WA

Full-time

Hybrid

Senior Level

$130K/yr - $154K/yr

NEOGOV is the Office of Independent Investigations (OII) in Washington State, created to conduct independent investigations involving the use of deadly force. The Investigative Operations Manager will oversee the operational implementation of regional field offices, develop safety plans, and ensure compliance with established protocols.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Respond to critical incident scenes that OII is investigating. May serve as Incident Commander at the scene

Leads OII’s Operational Implementation

Work with the fleet coordinator to identify the business needs for all vehicles used by the investigative and evidence technician staff

Operational implementation of OII’s regional field offices by partnering with the Office of Financial Management to identify specific locations

Develop and manage timelines, coordinate equipment, and ensure staff have the resources necessary to carry out the mission for OII

Participate in the requirements gathering and the development and implementation of the Records Management System (RMS) Mark43

Troubleshoot bottlenecks or escalated cases requiring intervention or reallocation

Offer recommendations to leadership for process improvement and strategic growth

Develop a system of standardization to ensure, to the extent possible, that regional offices operate and conduct investigations in accordance with established OII protocols and methods

Monitor and conduct inspections of regional offices to verify consistency and report findings to the Director of Investigations

Provide input for performance reviews and appropriate training programs

Facilitate and/or conduct post-investigation assessment to identify emerging trends, new best practices, investigation highlights and shortcomings, unanticipated obstacles, and lessons learned, and report findings to the Director of Investigations

Assist in reviewing investigative reports for accuracy, completeness, and adherence to agency standards

Ensure all investigative activities comply with state and federal laws

Maintain evidence handling protocols and chain-of-custody integrity

Conduct internal audits of processes and report findings to the Director of Investigations

Recommend certification and continued education for investigative personnel

Maintain the tracking of scheduling, rotations, and on-call assignments

Assist with recruiting and outreach activities for all levels of investigative positions used by OII

Assist with screening, interviewing, and recommending candidates for Investigator, Senior Investigator, and Regional Investigations Supervisor positions and other positions as needed

Interview panel participant when interviewing for Senior Investigator and Regional Supervisor positions

Qualification

Criminal investigationsOperational managementOperational planningStandard operating proceduresAuditsInspectionsAnalyzing reportsTraining needs assessmentInterpersonal communicationCritical thinkingConfidentiality

Required

Experience conducting criminal investigations, including knowledge of criminal law, investigative techniques, evidentiary rules, and chain-of-custody protocols

Experience in a progressively responsible leadership or operational management role, preferably in a law enforcement, investigative, or regulatory environment

Skill in operational planning and implementation, including coordinating facilities, equipment, technology, and timelines across multiple locations

Ability to develop and monitor standard operating procedures to ensure consistency and compliance across regional operations

Experience conducting audits, inspections, or quality-assurance reviews of investigative or operational processes

Skill in analyzing investigative reports and operational data to identify trends, risks, and areas for improvement

Strong interpersonal, written, and verbal communication skills

Ability to recommend and assess training needs, certifications, or continuing education for investigative staff

Ability to maintain confidentiality and manage sensitive information appropriately

Demonstrated ability to apply critical thinking and sound judgment in complex situations

Preferred

An advanced degree in law enforcement, criminal justice, public administration, or Juris Doctor (J.D.) from an accredited law school

Knowledge of Washington State public records, open meetings, ethics, and contracting/procurement laws and rules

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.