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DoorLoop · 13 hours ago

Operations Automation Engineer

United States

Full-time

Remote

Mid, Senior Level

2+ years exp

DoorLoop is a property management software company committed to helping property owners and managers scale smarter. They are seeking a CX Operations Automation Engineer to enhance Customer Experience operations through intelligent automation, focusing on building AI-powered workflows and agents that improve decision-making and eliminate manual work.

AccountingProperty ManagementReal EstateRental PropertySoftware

Responsibilities

Design, build, and deploy AI-driven automations and agents for CX Ops

Build workflows using n8n as the primary orchestration tool & custom JavaScript or Python for complex logic and integrations

Deploy dozens of AI-powered workflows within 6–12 months

Enable CX team members with >90% active usage of deployed workflows in their daily work

Measure impact via dashboards, QA checks, and iterative optimization based on user feedback

Monitor, debug, and continuously improve workflows for accuracy, reliability, and cost

Seed an AI-native culture within CX Ops by coaching internal “AI champions” & embedding reusable templates and automation patterns into team norms

Qualification

AI-powered automationsWorkflow automation toolsJavaScriptPythonAPIsWebhooksOperational empathyComfort in ambiguityHigh ownership

Required

2–5+ years in roles such as: Operations, CX Ops, BizOps, RevOps, or Technical Operations & Automation, Systems, or Applied AI roles

Deep, hands-on experience building and shipping AI-powered automations

Strong experience with workflow automation tools (n8n or similar)

Ability to write production-quality code (JavaScript and/or Python)

Comfort working with APIs, webhooks, JSON, and authentication

Operational empathy: ability to deeply understand CX workflows and edge cases

High ownership and comfort working in ambiguous, fast-moving environments

Benefits

Unlimited paid time off: take unlimited personal, sick, and vacation days.

401(k): plan for retirement with 4% matching and instant vesting.

Medical, dental, and vision insurance: we offer full medical coverage for employees through United Healthcare and full dental and vision coverage through Guardian, with 25% coverage for dependents across all plans.

Life insurance: $100,000 policy fully covered by DoorLoop.

Disability insurance: short- and long-term disability insurance fully covered by DoorLoop.

Paid parental leave: paid maternity and paternity leave for birth and adoption.

Monthly stipend: a dedicated budget for work-related expenses.

Best-in-class equipment: Get a company laptop and all the top-tier tools to set you up for success.