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LTIMindtree · 13 hours ago

Senior Service Delivery Manager

Portsmouth, NH

Full-time

Onsite

Senior Level

$110K/yr - $125K/yr

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models through digital technologies. The Senior Service Delivery Manager will lead and manage the Application Support program, ensuring high availability and performance of business applications while overseeing support operations and fostering stakeholder engagement.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Hiring Manager

Lionel Michael

Responsibilities

Lead end to end project governance ensuring adherence to organizational standards and regulatory requirements

Develop and implement governance structures such as steering committees reporting mechanisms and risk management processes

Manage risk identification mitigation strategies and issue resolution to ensure successful project outcomes

Oversee resource allocation and utilization to maximize efficiency across multiple project teams

Manage and coordinate L1 and L2 support teams including 24x7 support operations to ensure effective incident management and service continuity

Facilitate stakeholder engagement and maintain effective communication channels to ensure alignment with project goals

Mentor and coach project managers support teams and other members to enhance governance capabilities and performance

Drive program management best practices including planning tracking reporting to senior leadership and ensuring continuous improvement

Qualification

JavaProgram managementStakeholder managementIncident managementContinuous improvementTeam leadershipCommunication skills

Required

Strong proficiency in Java

Experience in leading and managing Application Support programs

Excellent stakeholder management skills

Technical expertise in Java

Proven experience in program and team leadership

Ability to manage L1 and L2 support operations

Experience in 24x7 support operations

Development and implementation of robust project planning methodologies

Establishment and maintenance of project governance frameworks

Management of L1 and L2 support operations including 24x7 incident management

Collaboration with cross-functional teams and stakeholders

Driving continuous improvement initiatives

Monitoring project and support performance metrics

Providing strategic guidance on program management best practices

Facilitating clear and consistent communication among project stakeholders

Risk identification and mitigation strategies

Overseeing resource allocation and utilization

Mentoring and coaching project managers and support teams

Driving program management best practices including planning, tracking, and reporting

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2651)

2024 (2855)

2023 (2267)