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AIT Worldwide Logistics · 1 day ago

Global Customer Account Manager II

Palatine, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$91K/yr - $135K/yr

10+ years exp

AIT Worldwide Logistics is a global freight forwarder focused on expanding access to markets worldwide. The Global Customer Account Manager II will manage key accounts, develop solutions for customer needs, and ensure compliance with regulatory standards while driving business growth.

Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing

Responsibilities

Rresponsible for developing, leading, and managing key account(s). Accountable for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction

Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met

Ability to extract and analyze account data and provide sale and service quality data forecast to management

Creation and delivery of MBR and QBR data to meet or exceed global sales and client expectations

Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations

Review account budgets, pricing, quoting, and improving cost effectiveness

Assisting global sales staff and offices with customer relations, resolution of issues, and create client solutions that drive additional business from assigned client(s)

Qualification

Freight forwarding operationsAccount managementSales experienceCargoWiseITAR complianceDangerous goods regulationsData analysisMS Office proficiencyCustomer service focusProblem solvingNegotiation skillsCommunication skillsOrganizational skillsAttention to detailTeam playerGrowth mindset

Required

Bachelor's Degree or equivalent Required

10+ years relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred

Advanced understanding of air and ocean, imports and exports needed (extensive work experience in one or more required)

Proficient in MS Word, Excel, and other MS Office software

Ability to multi-task with strong attention to detail

Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies

Ability to source, format, and communicate/present data to internal and external clients

Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe

Ability to problem solve and be solution oriented in a fast pace and high volume environment

Excellent negotiation, communication, organizational and planning skills

Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges

Advanced Computer Skills

Preferred

3-5 years in direct customer facing roll (sales / account management) Preferred

Relevant experience in freight forwarding operations, account management or sales experience in supply chain industry Preferred

CargoWise, AS400, dangerous goods and ITAR experience is a plus

ITAR, Dangerous Goods, Cargowise Certifications are desired but not required Preferred

A team player who works well with others – being respectful to our teammates is a Core Value!

A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role

Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently

Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!